Successfully co-founded and led an IT services company focused on delivering IT solutions to global clients. As the Founder and Director, I handled both operational and strategic roles, demonstrating strong leadership and business acumen. Key highlights include:1. Built and led a team of 15+ professionals across various domains including development, HR, finance, and design.2. Successfully managed high-value international projects, ensuring on-time and within-budget delivery.3. Fostered strong relationships with clients, improving service delivery and expanding business opportunities.4. Gained extensive experience in finance, HR management, compliance, and recruitment, which sharpened my decision-making abilities and operational management skills.5. Enhanced my understanding of the business lifecycle, from startup to scaling, while refining my skills in strategy and growth management.This role honed my problem-solving and process improvement skills, making me highly adaptable and ready for leadership roles in dynamic corporate environments.

Managed a team of 18+ engineers across India, focusing on incident management, service request handling, and maintaining high CSAT scores. Key responsibilities included:1. Reviewing and optimizing ticket management processes to reduce MTTR.2. Acting as a point of escalation for major incidents and ensuring timely resolution.3. Conducting periodic CMDB and asset management reviews to ensure compliance.4. Leading training programs to minimize human errors and improve team performance.5. Collaborating with stakeholders for service review meetings, ensuring alignment with business objectives.

1. Managing a team of 36+ team members across Pan India2. Incident and service request management, daily ticket analysis, and review to reduce overall ticket MTTR.3. Actively involved in asset management, physical asset verification, CMDB update and vendor management4. Monitoring & maintaining IBM Service delivery parameters5. Managing IT operations as per signed customer SLAs.6. Ensure adequate communication with the customer(s) for all service-related enquiries and issues7. Solicit required data, statistics and reports for analysis and facilitate service monitoring and performance8. Participate in internal service review meetings9. Arrange team member training and awareness to maintain optimum technical skill sets10. Report to senior management on all technical issues transpiring from their team or department

1. Co-founder Operation manager and web developer2. Website and software development along with project management

• First-level technical support for IT infrastructure supporting 2000 + employees throughout Eastern India • Desktop, laptop, printer support • Technical support in Applications like, Finware / Finacle, UBS, Lotus Notes, Citrix • Escalating issues as needed and maintained communication with customer and Technical Teams • Independently designing staffing schedule to improve nighttime coverage and reduce cost of overtime • Successfully managed other Independent vendor management process in critical cases. • Technical Adviser / Trainer providing expert guidance

• Technical training to BCA, B.Tech (IT & CS), B.Sc (Comp) students for their various theoretical and practical papers. • Training in technologies like - JAVA, C, C++, VB, ORACLE, HTML

• Worked as Faculty, provided technical training • Providing corporate training in organization like – UCO Bank, State Bank of India, CRIJAF