Completed B.E in Computer Science and Engineering from Jadavpur University in 2008 and M.Tech in Computer Science and Engineering in 2010 from IIT Kharagpur.14 Years of experience working on multiple high visibility projects in OracleCurrently working on high visible project using AI/ML/Generative AI to empower Oracle Support team delivering values on following aspects:- Providing similar support ticket recommendations based on incoming Support ticket and the recommendations are used to provide fast meaningful solutions delivered to Customer- Finding out the patterns on problem areas of products across different business lines and based on that Support team can take necessary actions both on proactive/reactive ways- Prediction of incoming support tickets to fall into right business line for providing solutions with fastest turnaround time- Solutions delivered using current state of the art AI/ML technologies using Generative AI RAG based approach, Hybrid Search, Large Language ModelsExperience of building internal tools getting used by OracleStrong Knowledge on Cloud Infrastructure and Micro Service ArchitectureExpertise on Kubernetes Application DevelopmentExpertise on Platform as a Service (PAAS) Products.Expertise on Provisioning and Life Cycle Management of PAAS Products.Extensive experience in PAAS/SAAS Integration on Cloud InfrastructureExperience on working with E2E pipeline for Continuous Integration/ContinuousDelivery.Experience on debugging Production failures/Customer escalations.Experience of working in Pager duty alerts.Experience of working with Devops mindset.Working in Agile Methodologies and Scrum Concepts.Expertise on Linux Operating SystemStrong Knowledge in JavaScript, Python, Elastic Search, Shell Script, Java, PerlStrong Knowledge in Devops technologies like Docker, KubernetesExposure on Enterprise product and integration.