Prosonjoy Chatterjee Email & Phone Number

India

Gurugram, Haryana, India

Experienced and results-oriented telecommunications professional with a diverse project portfolio in Cloud Telephony, VoIP, and CRM integrations. I have a proven track record of managing and delivering complex projects that drive seamless corporate communication, elevate customer onboarding, and enhance system connectivity. My background includes collaborating across teams—Product, Development, and Solutions—to craft tailored solutions, address technical challenges, and execute Quality Assurance processes that document and refine operational workflows. I have led and collaborated on numerous initiatives to enhance system functionality, streamline communication channels, and deliver innovative solutions for large-scale enterprise clients.Cloud Telephony Projects: Developed and deployed customized VoIP and PSTN solutions tailored to business needs, ensuring reliable and efficient corporate communication. Skilled in API, Webhook, and CRM integrations to create cohesive, scalable, and high-performance systems.Technical Support and Quality Assurance: Played a key role in managing Quality Assurance processes to refine onboarding flows and operational standards. Actively engaged with product and development teams to identify and resolve technical issues, ensuring seamless customer experiences and reliable support post-deployment.Customer-Focused Integrations: Delivered integration projects with CRMs, plugin connectors, and other enterprise tools to maximize connectivity and enhance system performance. Known for meeting complex requirements through meticulous documentation and problem-solving approaches.Cross-Functional Collaboration: Provided technical expertise to management and cross-functional teams, translating complex requirements into executable project plans that align with business objectives.

Gurugram, Haryana, India

•Dealing with client technical questions, evaluating, diagnosing, and resolving problems with VoIP and PBX servers, and enhancing corporate contact.• Quality Assurance to demonstrate and document the Onboarding Team's operational flow in VOIP.• Assisting management with critical tasks.• Working with the Development Team to improve functionality.• Developing Custom Requirements based on the requirements of the consumers.• Maintaining documentation for troubleshooting and solutions to Cloud Telephony challenges.• Responsible for all aspects of customer service operations.• Facilitating post-deployment testing, offering presentations, and arranging onboarding.• Working on APIs, Webhooks, and CRM integrations.

Lucknow, Uttar Pradesh, India

•Operation and maintenance of various EHV equipment. •Understanding and maintenance of equipment like SF-6, Circuit Breakers, Power Transformer, Relays, battery Banks, Relay Panel, Isolator, Capacitor Bank, Metering system etc.

Bachelor Of Engineering - Be, Electrical Engineering

Isc, Science

Activities and Societies: Football Cricket

Icse, Science

Activities and Societies: Cricket Football

Education record

Activities and Societies: Football