❒ Preventive, curative and evolutionary remote maintenance of computer parks❒ User support, training and information❒ Deployment and administration of Microsoft 365 collaborative solutions❒ Outsourcing of IT support for representative offices ↳ Monitoring the installation, configuration and maintenance of computer equipment (hardware and software) ↳ Support for getting started with this equipment and assurance of software support ↳ Managing incident tickets according… Show more ❒ Preventive, curative and evolutionary remote maintenance of computer parks❒ User support, training and information❒ Deployment and administration of Microsoft 365 collaborative solutions❒ Outsourcing of IT support for representative offices ↳ Monitoring the installation, configuration and maintenance of computer equipment (hardware and software) ↳ Support for getting started with this equipment and assurance of software support ↳ Managing incident tickets according to their priorities and ensuring user satisfaction ↳ Ensuring the maintenance of tracking files and the execution of maintenance procedures ↳ Setting up Multi-Factor Authentication (MFA) and monitoring Mobile Device Management (MDM) ↳ Awareness of cybersecurity issues among users Show less