Protik Bhowmik Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

• Extensive experience in data-driven analysis• Ability to create customized solutions packages based on identifying symptoms, anticipating potential challenges, and aligning with customer requirements• Comprehensive knowledge of Cisco Services Portfolios• Provide valuable workshops, predictive analytics, and actionable strategies.• Develop a successful sales approach• Streamline sales opportunities related to Cisco services• Collaborate with internal sales teams to expand the adoption of programs and services• Identify uncovered opportunities for clients• Deliverables empower the Account Team to generate a compelling business case that can be easily shared with end customers

Lisbon, Portugal

• Required deep understanding of the business architecture and hands-on experience.• Responsible for getting lead stakeholders and management on board with our strategic approach.• Collaborated with team to develop efficient QA strategy.• Focused on identifying gaps in approaches and addressing them.• Remained open to providing and receiving constructive feedback.• Utilized analytical thinking, effective communication, and time management skills on daily basis.• Demonstrated how we could improve our deliverables.• Successfully developed and implemented a new QA strategy.• Improved deliverables significantly.• Exceeded the expectations of stakeholders and management.

Lisbon, Portugal

• Onboarded EMEAR customers to Cisco services and accelerated Cisco Products and Services adoption.• Mitigated deployment challenges.• Facilitated deployment of a CSPC Collector on their network in collaboration with TAC engineers, the Account Team, and the Asset Management Team• Demonstrated highly efficient communication skills with internal teams and external stakeholders• Utilized time management and effective task prioritization skills• Provided constructive feedback to support project development and success• Shared expertise with team• Worked to achieve the project's common goal.

Oeiras, Lisbon, Portugal

• Evaluated technical cases and assessed interactions to uphold high standards• Identified areas where technical advisors could improve• Provided constructive feedback and support to technical advisors• Worked closely with the operations team to achieve project goals• Focused on onboarding high-touch technical advisors from a QA standpoint• Shared expertise to contribute to ongoing project development

Oeiras, Lisbon, Portugal

• Served as point of escalation for high-touch technical cases.• Resolved complex technical issues requiring innovative troubleshooting approaches.• Was a certified expert in operating systems like IOS and macOS.• Held the role of a mentor and provided guidance and support to peers.• Demonstrated highly efficient communication skills.• Effectively relayed information and collaborated with internal and external stakeholders.