Maureen Johnson Email and Phone Number

Drove technical direction and utilization of Salesforce. Designed and delivered business-impacting initiatives while ensuring highest standard of quality. Established Salesforce engineering processes to improve team throughput, platform stability, and performance. Promoted best practices and fostered culture of excellence. • Led 3 Lightning migrations (500-user Sales Cloud, 400-user, 200-user Service Cloud) covering gap analysis, scoping, stakeholder decision-making, sprint planning… Show more Drove technical direction and utilization of Salesforce. Designed and delivered business-impacting initiatives while ensuring highest standard of quality. Established Salesforce engineering processes to improve team throughput, platform stability, and performance. Promoted best practices and fostered culture of excellence. • Led 3 Lightning migrations (500-user Sales Cloud, 400-user, 200-user Service Cloud) covering gap analysis, scoping, stakeholder decision-making, sprint planning, implementation, user testing, training, and rollout. Achieved seamless rollouts and 100% user adoption. Sales Cloud migration established Gold Standard for all future projects.• Advocated for strategic commitment to eliminate technical debt within Salesforce org. Presented proposal to executive leadership to boost platform stability, performance, and maintainability. Led multi-year initiative that removed 25% of codebase and 15% of configuration, implemented Separation of Concerns and ApexMocks, and increased test coverage from effectively 0% to 94%.• Rebuilt mission-critical, highly complex Visualforce Quote creation interface using Lightning Web Components, with 4x faster UI, 10x line-item scalability, and new multi-line creation feature that decreased time to create enterprise Quotes 50%.• Analyzed and mitigated impact of adding 10x data volume to high-traffic objects for Sales+Service org migration. Identified and addressed potential performance problems with hundreds of workflow rules and processes, and selectivity of 100 SOQL queries, resulting in zero performance issues post-migration.• Planned and implemented workflows for 6-person and 10-person Salesforce developer teams responsible for 5 orgs, including coding and testing standards, enterprise design patterns, code review, source control, deployment flow, and release process, resulting in 30% fewer bugs found in production and 25% increased throughput.• Received 2021 Global Engineering B2B Unsung Hero Award. Show less

Designed and implemented solutions and custom applications to automate and optimize business processes, improve data flow throughout business, and improve work efficiency. Collaborated with cross-functional teams to increase adoption and utilization of Salesforce platform capabilities throughout the business. Served as interim lead for BI team during leadership transition. • Designed, implemented, and maintained sophisticated, multi-workflow contract management system for Sales, TRAQ… Show more Designed and implemented solutions and custom applications to automate and optimize business processes, improve data flow throughout business, and improve work efficiency. Collaborated with cross-functional teams to increase adoption and utilization of Salesforce platform capabilities throughout the business. Served as interim lead for BI team during leadership transition. • Designed, implemented, and maintained sophisticated, multi-workflow contract management system for Sales, TRAQ, AdOps, Legal, Finance, and Analytics teams. Integrated with DocuSign REST API to enact tiered signing authority and DoubleClick for Publishers SOAP API to sync ad traffic schedule to Salesforce line items. Automated process enforcement increased accuracy and reduced time to close 15%.• Migrated 75-user Sales+Service Cloud org to Lightning. Performed readiness and gap analysis, scope and prioritization, implementation, testing, training, and rollout. Worked closely with stakeholders and champions throughout project, resulting in 100% adoption and 30% improved user satisfaction.• Documented and demonstrated annual SOX compliance of Salesforce-based contract processes and data flows for internal and external audit teams, safeguarding organization's compliance with regulatory requirements, ensuring data integrity, and protecting against financial and operational risks.• Integrated Viator’s Salesforce org with BigQuery to source, prioritize, and sync Leads from tens of millions of location and attraction records, increasing scope and velocity of sales targeting.• Awarded 2016 Core Values Award for Exceeding Expectations. Show less

Configured, supported, maintained, and improved young Sales and Service Cloud Salesforce organization. Collaborated with stakeholders to plan and implement integration and user workflow projects. Defined and optimized object, role, and profile models to meet business needs. Developed Apex classes, triggers, and Visualforce pages. Integrated Salesforce with internal systems and third-party tools and applications. • Built credit card chargeback management system using Java and Salesforce… Show more Configured, supported, maintained, and improved young Sales and Service Cloud Salesforce organization. Collaborated with stakeholders to plan and implement integration and user workflow projects. Defined and optimized object, role, and profile models to meet business needs. Developed Apex classes, triggers, and Visualforce pages. Integrated Salesforce with internal systems and third-party tools and applications. • Built credit card chargeback management system using Java and Salesforce to automatically pull chargebacks from Chase and AmEx systems, consolidate and automate manual Finance processes, with UI to support cancellations, adjustments, tracking, and reporting, resulting in 20% decrease in finance time spent managing chargebacks, and 15% decrease in lost chargeback costs.• Integrated Salesforce with Workday REST API, Zendesk REST API, DocuSign (installed package), DoubleClick DART SOAP API, and internal Business Intelligence systems using Salesforce Enterprise SOAP API.• 2013 Best Co-Worker Award and 2014 MVP Employee Award Show less