Conduct ongoing maintenance of access control, alarm, and CCTV systems, ensuring continuous and effective operation.- Troubleshoot and resolve hardware, software, and database issues in networked ESS environments, collaborating with vendors and corporate assets to implement solutions.- Assess current networked ESS environments, providing detailed evaluations of future needs and system enhancements.- Develop and maintain comprehensive documentation for networked ESS, including physical and logical diagrams, IP address schemes, asset management records, and database designs.- Validate collected data and identify opportunities for system improvements, including the potential for ePACS implementation.- Evaluate physical security system designs against Federal ESS requirements, recommending and implementing necessary changes to ensure compliance.- Explain and demonstrate the functions and operations of network server software and physical security systems to end-users, enhancing their understanding and ensuring proper usage.- Design, document, and implement standardized processes for network ESS hardware, software, and database support, integrating tools to facilitate support activities and maintain audit trails

● Report and track key metrics weekly through burndown and burn up charts, velocity, defect summary reports, sla metrics and make sure team progress radiates to the teams, program manager and key stakeholders.● Support the team throughout the SDLC to deploy multiple enhancements of our/external consumer app to facilitate contactless purchases and services.● Remove all impediments or guide the team to remove impediments● Ensure observance of DoD and DoR● Support and educate the Product Owner, especially to refine and manage the product backlog.● Evaluate programs and recommend actions to correct deficiencies and produce results through satisfactory resolutions.● Report and monitor risks through training data and updated stakeholders.● Coach the Scrum team on how to use Agile/Scrum practices and values● Facilitate daily scrum, sprint planning, sprint demo, backlog grooming / refinement and retrospective meetings. Identify areas that need improvement of the program and propose solutions to management.● Provide support to the team using a servant leadership style and leading by example.● Implement and monitor agile operations including epics, features and tasks upkeep using jira.● Guide the team in deploying code builds.● Coordinate with vendors to develop the vision and strategy of the infrastructure, service support, and business applications ensuring they are aligned with the corporate goals and strategies.

● Trained, coached and mentored 3 cross functional teams {offshore and onsite} project manager, business manager and leadership team in agile values, principles and scrum practices● Coached, trained and mentored scrum team responsible for implementation of a quoting engine infrastructure that streamlined the quote business flow● Facilitated scrum events (sprint planning, daily scrum, sprint review and retrospective) at regular cadence and ensured there’s full engagement.● Ensured teams adhered to Scrum processes in support of product owner and development team● Supported and worked closely with the product owner with respect to backlog refinement and managing the product backlog items.● Assisted scrum teams in identifying and removing impediments to teams work progress.● Ensured the outcome of retrospectives are implemented towards continuous improvement.● Tracked key metrics through burn-down, burn-up, team velocity and made sure team progress radiated to the teams and key stakeholders.● Guided Scrum teams in establishing normalized estimating and team velocity.● Ensured teams have clearly defined and enforced Definition of Ready (DOR) & Definition of Done (DOD)

• Ensured the development teams are practicing the core Agile principles of collaboration, prioritization, team accountability, and visibility.• Assisted teams with making appropriate commitments through user story selection and task definition.• Identified and analyze project risks and manage mitigation process with project team and stakeholders.• Facilitated discussion and proactively resolve conflicts and, if needed, escalate appropriately.• Identified and remove impediments and distractions that interfere with the team’s goals.• Acted as the focal point for project communications, both within team and across team boundaries.• Helped to improve the productivity/velocity of the teams.• Ensured the teams deliver tested, working functionality in each iteration• Ensured the implementation of resolutions identified in retrospective meetings.• Carefully and successfully balance the Project Triangle.• Create an environment of team spirit and enthusiasm around what is being delivered.• Followed development process and project management best practices, driving continuous improvement.• Assisted the Product Owner in the development of User Stories.