Thomas Apicella Email & Phone Number

Naperville, Illinois, United States

Downers Grove, Il

Vice President Skills:• Leadership and management experience• Streamlining operational and sales processes through automation• Managed and developed sales team members to meet or exceed goals• Business Analyst-Developed metrics and reporting for critical business decisions and target marketing• Developed and implemented automated marketing and support campaigns to enhance customer engagement• Developed and supported new product categories and technology solutionsProvided leadership in the organization to grow and meet revenue and operating goals through the introduction and use of technology to automate sales and customer service processes resulting in double-digit growth. I was the primary administrator for network, software, and web applications. Provided user support and developed training manuals. Managed all aspects of the network including integrating applications. Served as administrator and performed data migration for various CRM, Operational, and Web applications, including Goldmine, Salesforce, Microsoft Dynamics, Infusionsoft/Keap, Act-On, WordPress, Magento, QuickBooks. From 2008 to 2012 I served as the Salesforce administrator. Automated business processes with workflows and process builders to help both our sales and customer service staff track our customers, utilizing data integrity strategies to ensure proper data collection. Provided user training and documentation to over 50 users. Served as the business analyst, developed reports and metrics, and translated that data to ensure the continual targeted growth of our various product lines. Served as marketing coordinator and sales manager. Developed automated marketing and customer service campaigns for customer onboarding and penetration of our various product lines. Through the use of analytics and data, developed three new product categories and implemented the technology and systems to support those ventures.

North Florida

Development Manager-Office Furniture Responsible for assisting and driving sales through our commercial office supply sales staff by assisting them on office furniture projects, demonstrations, client showroom visits. Developed a sales funnel pipeline using Salesforce CRM in order to better organize and drive revenue in my assigned territory.

Bachelor'S Degree, Finance, General

Ranger, Salesforce