Christopher Provencher Email & Phone Number

New Mexico, United States

Kirtland Air Force Base, Nm, Us

- Fulfills ISSM/ISSO/System Administrator/Configuration Management roles- Identifies and applies IT and security requirements for SAP Facilities and Sensitive Compartmented Information Facilities to protect and maintain the availability, integrity, confidentiality, and accountability of information system resources and information processed throughout system life cycles- Conducts IT system and security training & education for users- Ensures that software, hardware, and firmware comply with configuration guidelines and ensure maintenance and upgrade procedures are established- Plans, coordinates, and performs the installation of patches and upgrades to assigned IT systems- Coordinates secure VTC, phone, and other communications resources to support classified events- Prepares and maintains complete system architecture documentation and plans and executes configuration management throughout the lifecycle of collateral and SAP systems- Reviews and approves all IT infrastructure changes to ensure impacts to configuration management data and daily operations are properly addressed

Kirtland Air Force Base, New Mexico, Us

- Administered the protected distribution system CyberSecure Infrastructure Protection System application and database servers- Ensures compliance with current Security Technical Implementation Guides and patching requirements - Coordinated vulnerability management actions with host base network control center and CyberSecure- Reviewed system logs and health reports, troubleshot hardware/software errors and responded to optical intrusion warning system- Served as AFIA’s IT project manager responsible for the lifecycle of the agency’s IT Projects- Represented the agency when coordinating with the host base, contractors and other outside agencies- Performed studies and established plans of action for improving the efficiency of the IT services provided by the AFIA Mission Support Directorate- Assessed hardware/software requirements and evaluated agency policy needs- Provided recommendations to senior leadership on policy and procedures governing IT activities- Conducted weekly/monthly IT project status update meetings with senior leadership; provided forward action recommendations- Assisted AFIA client service center team with administrative functions as needed.- Responded to IT service requests from customers- Escalated IT problems to higher level tier support for resolution when necessary- Collaborated with government purchase card holder and IT asset manager with tech refresh requirements and acquisitions- Provided recommendations to team with developing IT customer service procedures to ensure compliance with Air Force COMPUSEC program

Herndon, Virginia, Us

- Establishes complex operational software configuration controls and system interfaces for computer system(s) assigned- Maintains file servers, firewalls, network access, Security Monitoring Systems and system documentation as required- Analyzes and troubleshoots system anomalies to ensure optimum equipment performance- Prepares system for operational use and support operational tests- Reviews, prepares, and updates authorization packages- Notifies customers when changes occur that might affect authorization accreditation- Conducts cybersecurity portion of the self-inspection’s checklist- Reviews and provides technical and cyber security coordination on all Bodies of Evidence that make-up the authorization package- Identifies any and all vulnerabilities and implements countermeasures- Ensures information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices- Performs Video-Teleconferencing VTC System Administration, Scheduling, & Configuration- Provides External Information System(s) Client Support- Performs account creations, changes, & deletions on multiple authorization boundaries- Performs Help Desk & troubleshooting activities- Performs Hardware/Software System Configuration, upgrades and modifications- Performs system and network appliance patching activities- Provides Government-Issued Laptop Support- Assists in Media Control & Accountability activities- Performs COMSEC account/equipment management activities

Arlington, Va, Us

- Developed, updated, accomplished Enterprise Mission Assurance Support Service (eMASS) entries and updates, coordinated and staffed Certification and Authorization (C&A) packages for mission systems- Registered mission systems within the Air Force Information Technology Investment Portfolio Suite (ITIPS) in compliance with the Federal Information Security Management Act (FISMA)- Reviewed mission systems certification policies, programs, procedures and reports for initial and follow-on system releases, including new and evolving cyber system requirements and documents findings with suggested changes- Administered mission systems information assurance telecoms and eMASS database updates- Reviewed and distributed the Information Assurance and Continuous Monitoring Strategies- Conducted and documented Security Test and Evaluation (ST&E) and physical security penetration tests on mission systems- Revalidated information assurance and cyber controls for accredited mission systems and documents findings with suggested changes- Assessed as required, higher headquarters directed changes in the C&A policy requirements for their impact on mission system security posture or Risk Management Framework (RMF) authorized systems

Kirtland Air Force Base, Nm, Us

- Led 24 personnel supporting 632 customers conducting operational testing at 17 locations for $93 billion and 90 major acquisition programs portfolio- Oversaw daily operations for HQ's networks, trouble ticket system, mobile devices, upgrades & security patches for Air Force and DoD compliance- Coordinated & synchronized activities to operate & maintain $20 million network infrastructure, assists management with $700K budget- Plans, coordinates & advises leadership on IT requirements & services to include mission web applications development & future cloud migration- Oversaw 4 member COMSEC team; ensured $288 thousand equipment re-key/electronic binder preparation/safe maintenance/training procedures; maintained compliance- Supervised COMPUSEC program manager; ensured 266 user accounts; standardized processes/closed 4-year deficiency- Coordinated 2-day/$17 thousand risk management framework training for 12 personnel- Led agency's VTC project manager; collaborated on contract/conducted market research; poised for $3 million overhaul/eliminated 6 year legacy system gap

Randolph Afb, Tx, Us

- Senior Enlisted Leader of select-manned position; principal advisor to the Commander/executive staff on enlisted matters/evaluations/awards/decorations- Conveyed strategic vision to functional managers; cultivated healthy organizational climate/manpower utilization in support of 127 personnel/5 different Air Force Specialty Codes- Oversaw Contracting Officer Representative personnel for $445 million Operations & Maintenance contract in support of the unit's ability to track over 190 Department of Defense high priority satellites across 4 Geographically Separated Units- Provided contract oversight; oversaw 73 contractors/7 military/directed 400 inspections annually- Scheduled/conducted required inspections, documents/reports deficiencies, projects funding priorities plans, and policies- Led 5 IT projects; drove proactive maintenance in support of $1.25 billion base network; zero interruption to satellite command and control to the Department of Defense intelligence community.

Randolph Afb, Tx, Us

- Led 10 member unit training team; managed development of 176 cyberspace operators directly supporting $10 billion Cyber Security Control Weapon System- Directed operational training baseline/planning; ensures Initial Qualification Training/Mission Qualification Training/continuation training availability for 9 cyber crew positions- Supported the Director of Operations; advised on training matters effecting mission readiness and capacity management of cyber forces- Oversaw cyberspace missions generating security and mission assurance effects on the Air Force Information Network terrain as directed by the 24th Air Force Commander- Procured $440 thousand for 46 commercial vendor IT courses; drove education requirements for 42 cyber technicians across 3 functional areas directly enhancing the Air Force Information Network warfighting support- Coordinated Standardization and Evaluation staffing; trained 12 instructors/evaluators; prepared organization to train and evaluate cyber crew members

Randolph Afb, Tx, Us

- Led 23 member team; coordinated and tracked authorized service interruptions and hazardous conditions affecting United States Air Forces in Europe and its area of responsibility; allowed for 24/7 command and control situational awareness- Monitored 3.6K virtual machines/650 hosts across the Air Force; provided device status and reporting for 1.5 billion dollar cyber network- Oversaw operational health of network bandwidth, hardware, and software resources for mission critical applications- Supervised cyber teams to resolve ongoing complex problems impacting operations across the Air Force network- Coordinated base network repair across 4 agencies; provided command and control capability for $2.5 billion North Atlantic Treaty Organization munitions reserve- Developed daily intelligence operations program; provided critical mission data to defensive cyber operations/multi-organizational leaders; oversaw 250+ briefings- Processed 350 authorized network service interruptions; coordinated network outages across United States Air Force in Europe Command; fortified $10 billion Air force Information Network defense

Randolph Afb, Tx, Us

- Responsible for asset tracking, configuration and change management of over 31,000 IT systems valued at $168 million- Updated server room diagrams; maintained software licenses; conducted inventories; identified server room equipment- Initiated/coordinated problem resolution actions for high level network issues/assists with continuous process improvement- Coordinated with Higher Headquarters/back offices; conducted network trend root cause analysis; maintained problem management database- Participated as key member of the Air Force Information Network Change Advisory Board; coordinated over 3,500 IT change requests across 19 organizations; ensured mission objectives supporting 10 Major Commands and the Air National Guard- Standardized Air National Guard federated access rights rollout; processed 86 requests; provided 258 network administrators with tier 2 administrative privileges- Oversaw change request process for vRealize implementations; allowed for proactive troubleshooting capabilities in support of the Air Force-wide virtual server environment- Processed change request for Threat Management Gateway implementation; coordinated actions with 9 agencies; enabled next-gen virtual private network capabilities for 48K users

Us

- Provided services to 500+ unclassified/classified DISA Network onsite & remote Joint military, civilian, & contractors - Oversaw management and day-to-day operation of 52 servers/923 workstations/$2.5 million network infrastructure - Ensured continuity of operations, policies, maintenance, and security of DISANet LAN/technical work center- Performed system administration duties, enabled DISA support to USEUCOM, USCENTCOM, USAFRICOM, and the North Atlantic Treaty Organization- Coordinated back-up server upgrade and migration; ensured survivability/availability of 2 TB vital data- Led 3-member network isolation response; troubleshot faulty firewall error/coordinated with higher level headquarters response team; restored network capabilities- Identified BlueCoat proxy server fault; coordinated replacement/configured new hardware; blocked unauthorized website access- Administered DISA Network infrastructure equipment; managed $3.5 million switches/routers; ensured 99.8% availability/reliability rate- Project management lead; developed data migration plan to move 900GB data in support of DISA NATO - Supervised $49 thousand equipment procurement process; replaced 54 out of warranty/dated printers; sent legacy devices for reutilization- Selected as key member to Win7 upgrade team; imaged 364 PCs; distributed to customer base with no interruptions to operations- Project management lead; developed transition plan for new email platform; conducted beta testing/transitioned over 500 accounts- Oversaw vulnerability management system; reviewed and mitigated findings; enhanced cyber readiness/network security driving 3-year approval to operate- Performed local registration authority roles; created 86 classified tokens/eliminated mission stoppages; processed/maintained required documentation

Randolph Afb, Tx, Us

- Educates future leaders in 1,344 hours of Professional Military Education; develops enlisted leadership potential- Continually revised 33 lesson plans & student guides; integrates additional resources to enhance learning experience- Performs formal banquet protocol details, conducts drill and flag ceremonies, and coordinates support agency visits- Impacts & develops Dover Air Force Base front-line supervisors; facilitates individual professional growth during 24-day course

Randolph Afb, Tx, Us

- Provides system administration and configuration management for Dover Air Force Base's $43 million metropolitan area network providing command and control support for 2 Airlift Wings with 6,000 users in 52 organizations and tenant units.- Uses central repository for technical advice/solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support.- Monitors network components for availability and/or negative trends using the standard Network Management System.- Collects and reports detailed network performance metrics for Network Operations and Security Center using Network Common Operational Picture reporting and Remedy Action Reporting System.- Assists 107 Wing Client Support Administrators and Functional System Administrators with system configurations and common software applications.

Randolph Afb, Tx, Us

- Performs system administration tasks for Davis-Monthan's $2 million Deployable Transit-Cased Systems within a Sensitive Compartmented Information Facility; a key segment of the Air force Distributed Common Ground System network infrastructure.- Conducts system administration and troubleshooting of network, software, and hardware problems. - Performs system loads, configuration changes, user account management, system backups and recoveries, and system performance tailoring.- Monitors and troubleshoots network connections and data feeds.- Provides systems support to ensure imagery analysts can exploit and disseminate intelligence imagery for the 12th Air Force and USSOUTHCOM staff personnel.- Maintains extensive audit trail to ensure system availability and integrity.

Randolph Afb, Tx, Us

- Installs, configures and maintains $4 million command, control, communications and computer systems providing full spectrum of communications support to the North Atlantic Treaty Organization Command Air Izmir, 425th Air Base Squadron, Surface Deployment and Distribution Command and tenant units.- Provides level-one communications help desk support for over 350 network users.- Performs small computer maintenance to include troubleshooting and correcting system hardware and software errors.- Establishes and maintains network user and email accounts for both classified and unclassified networks.- Enforces Air Force policies reducing risk of unauthorized access to network resources.- Performs security updates and patches to protect LAN assets against computer virus infection.-Maintains the Izmir Help Desk Database and resolves trouble tickets.

Randolph Afb, Tx, Us

- Maintains superior quality information and communication systems for Sheppard AFB, providing support for over 8,500 users assigned to the 82nd Training Wing, 80th Flying Training Wing, and numerous tenant units.- Provides prompt and courteous customer service as Base Communications Center messaging technician.- Installs, configures, operates and maintains Defense Message System client hardware and software components.- handles second-level troubleshooting for trouble call resolution of Defense Message System hardware and software dilemmas to include remote and on-site guidance to functional system administrators and workgroup managers.- Conducts customer education and training on proper Defense Message System messaging format and procedures.- Operates cryptographic equipment, troubleshoots and reports circuit outages and complies with communications security standards.

Bachelor Of Applied Science (B.A.Sc.), Management Information Systems, General

Associate Of Science - As, Computer Science

Associate Of Science - As, Information Technology

Associate Of Science - As, Educational/Instructional Technology