Vicky Hoang Email & Phone Number

Create documentation for application processes and baseline configurationsResearch and report application deficiencies and recommend solutionsEngage in and support implementationProvide tier 2 support for application issues, performing root-cause analysis and present possible solutionsCollaborate cross-functionally, working across the organization to ensure products are being delivered, supported and meet both internal objectives and customer needsCreate ad hoc/custom reports

Provide customer supports - explain/discuss technical issues and solutionsAssist customers in analyzing data and provide reports for decision supportDocument and track issues and progress towards resolutionRun/update enrollment, premium billing configurations and decision-tablesPerform UAT with clients and obtain approval to move into production before due dates

Perform risk analysis to identify security issueIdentify and/or mitigate operational risks where appropriateMonitor compliance with risk mitigation and address non-compliance issues appropriatelyManage database from access table/formCreate monthly reports with charts and Pivot tables

Master Of Business Administration (M.B.A.), Mba/Hcm

Activities and Societies: Delta Mu DeltaField of study includes functional areas of business and developing managerial skills necessary.

B.A., Accounting And Finance

A.A, Business Administration