Works with various business owners and project team members to document project requirements, goals and timelines. Essential duties and responsibilities include: • Ensures Client and Business Owner needs are documented and addressed in a timely manner. • Manages multiple projects working with a variety of cross- functional resources. • Utilizes project control and scheduling tools to track and assist with the monitoring of project plans.… Show more Works with various business owners and project team members to document project requirements, goals and timelines. Essential duties and responsibilities include: • Ensures Client and Business Owner needs are documented and addressed in a timely manner. • Manages multiple projects working with a variety of cross- functional resources. • Utilizes project control and scheduling tools to track and assist with the monitoring of project plans. • Participates in quality assurance and user acceptance testing. • Prepares various project reports. • Manages User access and system data changes/updates for Team Work and Share Point systems. • Provides day-to-day administrative and operational support to Management. • Performs other duties as assigned. Show less

Performed compliance loan audits on 10% of randomly selected Veterans Administration (VA) Interest Rate Reduction closed/funded loans “Purchased” monthly and 10% of loans that required adverse action (Monthly); ensuring all loans adhered to the Real Estate Settlement Procedures Act (RESPA), Federal and State Regulatory guidelines (29 States). Completed a weekly audit summary of findings to include pertinent loan information defects, inaccuracies and compliance concerns to the Chief Compliance… Show more Performed compliance loan audits on 10% of randomly selected Veterans Administration (VA) Interest Rate Reduction closed/funded loans “Purchased” monthly and 10% of loans that required adverse action (Monthly); ensuring all loans adhered to the Real Estate Settlement Procedures Act (RESPA), Federal and State Regulatory guidelines (29 States). Completed a weekly audit summary of findings to include pertinent loan information defects, inaccuracies and compliance concerns to the Chief Compliance Officer. Assisted with the preparation of loan files selected by Federal and State Regulators for due diligence. Show less

Managed the investigations of complaints received from the Centers of Medicare and Medicaid Services, Department of Financial Services, Department of Insurance and other regulatory agencies. Promoted prevention detection and resolution of instances of conduct that did not conform to federal (mainly Centers of Medicare and Medicaid) and state law. Carefully selected, developed/trained, supervised and retained qualified staff resulting in a successful Compliance Investigation Team. Reviewed… Show more Managed the investigations of complaints received from the Centers of Medicare and Medicaid Services, Department of Financial Services, Department of Insurance and other regulatory agencies. Promoted prevention detection and resolution of instances of conduct that did not conform to federal (mainly Centers of Medicare and Medicaid) and state law. Carefully selected, developed/trained, supervised and retained qualified staff resulting in a successful Compliance Investigation Team. Reviewed the preparation of all department report requirements. Show less

Managed the investigations of complaints from the Centers of Medicare and Medicaid Services, Department of Financial Services, Department of Insurance and other regulatory agencies. Promoted prevention detection and resolution of instances of conduct that did not conform to federal (mainly Centers of Medicare and Medicaid) and state law. Provided guidance to the Compliance Team Lead, Analysts and internal departments involving issues that affect the Centers for Medicare and Medicaid Services… Show more Managed the investigations of complaints from the Centers of Medicare and Medicaid Services, Department of Financial Services, Department of Insurance and other regulatory agencies. Promoted prevention detection and resolution of instances of conduct that did not conform to federal (mainly Centers of Medicare and Medicaid) and state law. Provided guidance to the Compliance Team Lead, Analysts and internal departments involving issues that affect the Centers for Medicare and Medicaid Services, State, local and HIPAA compliance implementation plan. Prepared various daily, weekly and monthly reports. Show less

Independently investigated complaints from the Centers Of Medicare and Medicaid Services, Department of Financial Services, Department of Insurance and other regulatory agencies. Addressed issues with appropriate departments for correctness and compliance to federal and state guidelines. Helped maintain policies and programs that encouraged local reporting of potential problems.

Responsible for the processing of cancellations and disenrollment requests. Assisted members, internal departments and agents for any enrollment and disenrollment discrepancies and issues. Prepared various data reports

Provided escrow and closing support to branch staff from customer service, order entry, document preparation, closing and issuance of final title policies. Interaction with lenders, realtors, builders, attorneys, purchasers and sellers involved in a real estate transaction. Responsible for handling signings in the absence of the Branch Manager. Provided funding documents and obtained funding authorizations from lenders. Ability to disburse and warehouse loan files.

Performed post underwriting of loan files in accordance to accredited lending policies including loan criteria, income, credit worthiness, employment history, debt and loan to value ratios. Exercised good decision making skills backed by relevant details and research.

Provided management support in office operational areas. Human Resource Coordinator to include processing of new hires, termination and payroll for department. Ordered and maintained all office supplies and equipment. Administered the Set-Off Debt Collection Program. Assisted in the administration of the Meals Tax and other Local Taxes as to City compliance guidelines. Handled customer service issues to include customers and staff in various departments.