Passionate about technology advancement, adaptation and customer service, I have spent the last 20+ years as a Customer Advocate and Technology Leader, spearheading strategic direction of global teams for client engagement, account success, and technology adaptation and optimization. I have hands-on experience in the design, development, implementation, troubleshooting, management and support of networked computing platforms, products and services. Additionally, I am focused on building compassionate and engaged organizations and teams.Currently, I am an Area Vice President at AT&T, directing third-level management of a team 200 employees supporting billions of dollars in Customer Advocacy and Service Management portfolio for AT&T’s hospitality, retail, and manufacturing segments. I am versed in in evaluating and improving strategies and processes, leveraging agile project management expertise, IT strategy, contract negotiation, and executive communication to deliver complex technology solutions.Specialties: Telecommunications network services, SD-WAN, carrier management, change catalyst, transnational leadership, building and maintaining operational leadership culture, merger and acquisition operations integration, B2B, B2C customer service models, customer executive stewardship, business process transformation, international out-tasking. on/off-shoring, organizational productivity analysis and transformation, BPM implementation in complex technology environments. ITIL implementation, Six Sigma Green Belt, experienced in successful application of Theory of Constraints principles in Data Center and IT environments.