Matthew Lucas Email & Phone Number

Ladera Ranch, Ca, Us

As Area Vice President, I lead a team of 200 employees who support nearly $2B in Networking and Managed Services revenue as part of our Customer Advocacy and Service Management portfolio for AT&T. This portfolio encompasses the hospitality, retail, and manufacturing industries. I implement best practices and standard operating procedures to ensure top-notch customer care as well as establish trusted partner relationships with customer IT VP+ and C-level executives. Our team helps oversee orders, projects, service delivery, service assurance, and billing, all in line with ITIL framework methodologies. I often leverage my experience to consult in application design, programming, systems architecture, technical support, engineering, and software delivery project management.

I was promoted to Area Vice President where I was responsible for managing and leading a large team of over 1,000 employees spread across Bangalore, India, Campinas, Brazil as well as US. Our main objective was to provide efficient and effective technical support to clients. I implemented and upheld top-notch service assurance practices, which resulted in the successful delivery of high-quality service worth billions to business customers utilizing AT&T global IP managed network services. This included managed security and threat management services. Additionally, I ensured that outsourced services were provided to key customers in a way that met their specific needs and requirements with the highest level of professionalism and expertise.

Promoted to Director, Enterprise Hosting, I managed a global organization of 50 employees who were responsible for implementing and delivering AT&T Enterprise Hosting Services to customers worldwide. I created an efficient supply chain workflow that significantly reduced order backlog, improved order delivery rates, and decreased order cycle times. Additionally, I successfully reduced costs by 50% while experiencing an annual growth rate of over 20% and consistently increasing order volumes each year.

As District Manager, I served as a Senior Technologist on the Corporate Strategy and Product Development team. spearheading the creation and advancement of innovative managed IT services. This involved supervising a range of groundbreaking projects such as web service integration and management, B2B interaction, and the implementation of utility computing.

As Technology Consultant, I provided technical support and guidance to the sales and technology teams for all custom or managed e-business deals at AT&T. I was involved in every stage of the process, from pre-sale to design and implementation, to ensure that the projects were well-planned and executed. I played a key role in designing the technical and service architecture for AT&T's managed custom hosting service, managed e-business infrastructure offer, and managed security service.

Mba, Business Administration

Activities and Societies: Beta Gamma Sigma (National Honor Society)2008 Harrison College of Business Outstanding MBA Project Award

Bs, Computer Science

Activities and Societies: Magna Cum Laude

Engineering, Information Technology