At Open Implants, we design solutions to help simplify dental lab operations, reduce costs and increase reliability. Our mission is to bring thoughtfully designed and well manufactured implant components to the dental community. We are committed to advancing digital production with components that meets the needs of patients, and enable dentists and laboratories to produce esthetic, hygienic and cost effective restorations. Open Implants products have been designed by dental lab owners and dental technicians with over 50 years of combined experience.• Craft strategies to drive revenue growth, guiding the transition from seed stage to significant milestones across Enterprise & Mid-Market accounts playing a key role in the company's evolution and success• Cultivate partnerships with 200+ B2B clients, closely aligning strategies with cross company objectives• Spearhead customer onboarding processes, providing tailored training on FDA 510(k) compliant medical devices & CAD libraries usage for dental labs• Elevate retention rates, cross-selling efforts, and enhance customer satisfaction through several touch points including monthly check-in calls & Quarterly Business Reviews • Project managed the integration of HubSpot CRM and icortica databases, overseeing project milestones and ensuring alignment with organizational objectives• Developed & implemented customer success playbook, standardizing & scaling customer success efforts • Lead all facets of Lab Day Chicago Trade Show preparation for the past six years, overseeing contract execution, booth setup, and engagement with 4000 potential customers during the yearly event• Collaborate with CAD library engineers, providing insights to enhance user experience and engagement• Create custom branded marking material for clients using Open Implants solutions

Custom Automated Prosthetics, transitions analog dental labs into high end digital dental labs through education, training and sales. CAP was recently purchased by a Fortune 200 company where I continued to help integrate CAP with Henry Schein and on-board customers to the CAP platform. •Directed customer onboarding for CAP customers, ensuring training on capital equipment, SaaS software, consumables & technical support was completed during ramp up schedule & adoption metrics were met•Implemented strategic upselling strategies, incentivizing customers with credits towards monthly SaaS subscriptions/support fees, achieving a 90% adoption rate, driving revenue expansion & customer engagement•Delivered level 1 & 2 technical support for our proprietary SaaS software and CAD libraries, resolving customer inquiries & technical issues promptly to maintain uninterrupted service•Managed CAD point sales & support renewals, driving revenue growth, enhancing customer experiences, & demonstrating tangible ROI•Managed partner onboarding and training of 9 CSM’s during CAP acquisition to Henry Schein, ensuring high customer satisfaction through the transition

•Served as the primary liaison for billing inquiries among financial advisors, TPAs, and other partners•Efficiently managed up to 60 expedited 'On-Demand' fees for TPAs per week, ensuring timely and accurate billing•Directed the implementation and management of a Fiduciary/TPA/Advisor database as project manager, provided training initiatives for new users

•Created and implemented workflow systems & sales procedures to support the achievement of ISO 13485 certification•Conducted interviews & training for sales admin and reps, ensuring alignment with company culture•Managed global custom order fulfillment, supporting 15 sales reps

•Exceeded sales targets by 40%, showcasing a strong ability to drive sales and generate revenue•Thrived in remote work, delivering exceptional results independently while contributing to team goals•Managed recruitment, training, hiring, and onboarding, fostering a productive and motivated team•Administered payroll, accurately calculating and approving appointment setters' hours and bonuses

•Root Cause Analysis on all missed opportunities for 20+ provisioners•IT Troubleshoot escalations for line team across 22 divisions in all US markets•Coordinate expedites between cable partner and LEC with reduced SLA•Supervise inbox management for all west division provisioners•Input data to provide accurate 911 service for Sprint/TWC customers in call center environment•Expedite data entry acceptance for high risk confidential clients (Women’s Shelters)

•Full cycle recruit, hire and train all employees for multi brand stores of 15+ employees•High volume corporate recruiting/training for new stores•Conduct all monthly and annual internal audits, investigations and inventories•Created, approved and maintained electronic database with all employee files•Code all payroll hours, benefits and FLMA •Lead multi store seminars for all benefits, compensation, and labor law changes•Achieved sales goal of 110% (year over year)•Increased loyalty programs from 18% to 32% in 6 months

•High volume recruiting, hiring and training for both home location and new stores•Recruit, interview, review Assistant managers and approve reviews of subordinates•Process all accounts payable/receivable with QuickBooks•Train management on legal procedures (ADA, EEO, OSHA laws)•Prepare and execute budgets for all departments on a quarterly and annual basis•Reviewed all store policy and procedure with all employees on annual basis •Increased department sales by 16% and store sales by 9%