• Day to day running of the NSW development coaches including accountability around targets, deadlines & compliance.• Strategic development of blended Learning programs including workplace coaching, online & workshops • Planning, Designing & Facilitating Coaching Sessions for Trainees• Building relationships and collaborating with Area Managers & Store Managers to develop, support, drive and retain their staff• Maintaining regular contact with key stakeholders to analyse Training needs and reporting on measured outcomes• Supporting, coaching & assessing Trainees throughout Nationally recognised qualifications, one on one and in workshops• Conducting Trainee assessments within short time frames to meet strict deadlines• Administrating and Assessing coursework on the LMS, named World Manager• Managing a caseload of approximately 80 Trainees throughout Sydney & Regional NSW• Quarterly review of Training Materials to maintain high standards• Continued Professional Development to maintain Trainer & Assessing standard

• Airfare expert – Domestic, International & Round the World airfare construction • Extensive knowledge on destinations from hotels, tours (day, extended group options), transfers & rail. • Preparation of detailed quotes, invoices and travel documentation• Business Acumen including P & L preparation, End of Month close off, Sales Targets and Team Management• Client Rapport & building strong relations with business partners