Prudence Hector Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

IT Help Desk Engineer1st line Support resolving queries on first call Resolution basis,Create new user Accounts and profiles on Active Directory, MS Exchange and IBMI.Assist Internal and External customers with system issues ensuring quality and accurate resolutions.Analyse and resolve Incidents and Request regarding use of applications, Software and Hardwares.Log and tracks Incidents and Requests for users on log tool using SYSAID.Engage with other Service desk resources and departments to resolve incidents that are beyond my scope and responsibility.Participate in new and ongoing Projects effective and timeously.Participate in rotational System Testing, reporting of faults or incidents before start of each business day.

Auckland Park

Retrieval off Sales, Admin and Cliams calls between clients and consultants.Quality control of data retrieved and saved on CD's.Liaising with Brokers on request keeping TAT a top priority.Project Managaement and distrobuting projects to team members.Assist Team Manager with daily and monthly stats updates.

Gauteng, South Africa

Screening off all Incoming calls.Allocate/Transfer calls to respective Claims Consultants.Take massages for Claims and Admin department and ensure customer gets feedback within agreed TAT. Minimize call volumes and accurate capturing of client information.

Johannesburg Area, South Africa

Providing Intermediary services on behalf of ABSACold calling and cross selling of STI policies Handing Objection effectively and closing SalesCustomer Service

Midrand, Gauteng, South Africa

Switch Board OperationGeneral Administration Assisting Accounts Team with Data-capturing and Invoicing. Screening incoming calls and transferring to relevant custodiansRecord Keeping of Staff attendance and Temp Employees.Record keeping of Patty Cash.Typing and filing of documents and invoices.Arrange meetings for Directors and Buyers. Diary keeping of Stakeholders and Buyers.

Gauteng, South Africa

Customer ServicePOS Operation. Daily Cash Up and Pick up of Cash.

Diploma, Business, Management, Marketing, And Related Support Services, Nqf Level 6

SUBJECTS: Economics Business Communication Management Management 2 Business Entrepreneurship Financial Accounting 1 Financial Accounting 2.

Cerificate., Itil Foundation

Activities and Societies: Introduction to ITIL and enables you to understand how an integrated framework can be utilized to achieve IT.

Diploma, Business Computing Diploma

Business Computing Subjects: Introduction to PC Business Communication, Bookkeeping Pastel Accounting MS Word MS Excel MS Power Point MS.

Matric, Senior Certificate