Prudence Mathumetja Email & Phone Number

Gauteng, South Africa

South Africa

Serves visitors by greeting, welcoming, and directing them appropriately.Notifies company personnel of visitor arrival.Maintains security and telecommunications system.Informs visitors by answering or referring inquiries.Directs visitors by maintaining employee and department directories.Maintains security by following procedures, monitoring logbook, and issuing visitor badges.Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.Keeps a safe and clean reception area by complying with procedures, rules, and regulations.Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

South Africa

Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.

Serves visitors by greeting, welcoming, and directing them appropriately.Notifies company personnel of visitor arrival.Maintains security and telecommunications system.Informs visitors by answering or referring inquiries.Directs visitors by maintaining employee and department directories.Maintains security by following procedures, monitoring logbook, and issuing visitor badges.Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.Keeps a safe and clean reception area by complying with procedures, rules, and regulations.Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Call Center Certificate, Customer Service Support/Call Center/Teleservice Operation

Matric

Activities and Societies: RCl