Prudence Spratt Email & Phone Number

Sydney, New South Wales, Australia

Definition of the transformation strategy to streamline the customers experience through the different channels and touchpoints, enabling digital communications and self-service.Activities Include:Develop the strategic roadmap for new digital customer capabilities:o Collate business needs to understand the requirements based on customer and business needso Assist in defining the organisations Common Data Elementso Recommend the nature and scope of future capability… Show more Definition of the transformation strategy to streamline the customers experience through the different channels and touchpoints, enabling digital communications and self-service.Activities Include:Develop the strategic roadmap for new digital customer capabilities:o Collate business needs to understand the requirements based on customer and business needso Assist in defining the organisations Common Data Elementso Recommend the nature and scope of future capability buildo Prioritise and deliver capabilities iteratively to meet customer needso Bridge business goals, user needs and technology capabilities to deliver customer outcomesDeliver new customer capabilities for the business:o Build a Common Data Model to aggregate organisation data as a technology enabler to product developmento Bring new capabilities to market by working with the technical delivery teams and product owners in the business to bring new capabilities to market, including the preparation of business cases, timelines and launch planso Continue to refine and optimise to ensure the capability is improved and optimisedo Play the role of Business Owner giving guidance and sign-off to delivery teams as delivery roles outWork with the business to ensure that capability is used:o Define and operationalise the Data DevOps process, Data Quality Maintenance and Governanceo Work with the business, including marketing, product, and operations to ensure that the new capabilities are used by the business and our customers in the appropriate manner Show less

Sydney, New South Wales, Australia

Product Manager for fin tech software development teams across Australia and Manilla, focused on improving the experience of existing products and building new innovative products. Activities Include:o Define eCommerce integration strategy for our payment solutions by analysing the customer need, market research and data analysiso Define product specification for new financial products to go into developmento Determine the entry price point with finance based on market research… Show more Product Manager for fin tech software development teams across Australia and Manilla, focused on improving the experience of existing products and building new innovative products. Activities Include:o Define eCommerce integration strategy for our payment solutions by analysing the customer need, market research and data analysiso Define product specification for new financial products to go into developmento Determine the entry price point with finance based on market research data, reviewing production and sales costs and anticipating volumeo Formulate the go to market strategy with marketingo Project Manage the development of new products across developers, operations and sales and o Ensure legal compliance and regulations are met for new products o Continuously enhance current products, throughout product lifecycle to remain on the bleeding edge of financial regulationo Drive innovation across the business through new product adoptiono Manage third-party relationships with integrators, resellers and technology customerso Communicate product strategy with the C suite and other stakeholders Show less

Johannesburg And Sydney

Various roles across numerous projects in a consulting capacity. Including:Digital Transformation Manager – Defined strategies for clients to migrate their organisation to digital.o Compiled digital product development roadmaps and go-to-market strategies for my clients.o Digital Strategy Implementation – Implement the defined strategy for the business, develop partner relationships within the digital industry and collaborate with clients and suppliers to deliver on my client’s… Show more Various roles across numerous projects in a consulting capacity. Including:Digital Transformation Manager – Defined strategies for clients to migrate their organisation to digital.o Compiled digital product development roadmaps and go-to-market strategies for my clients.o Digital Strategy Implementation – Implement the defined strategy for the business, develop partner relationships within the digital industry and collaborate with clients and suppliers to deliver on my client’s overall objectives.o Technical Management – Review and select cloud solutions that are the best fit and brief in product business requirements specification for development. Ensure all development test cases are executed and signed off.o Change Management – Ensuring my client’s business processes were clearly defined and skills of the team are inline to support the digital product set.Project/Program Management – Managing client expectations as to project deliverables and timelines. Managing deployment and handover to support.o Stakeholder Management – Ensured my clients understood the different technical aspects of the projects and the impact of the decisions I was recommending they take.o Marketing – Defined and implemented digital marketing strategies for clients.o Agile DevOps – Running Stand-up’s/SCRUMs, define User Stories, Sprint Planning and Retrospectives.Product Management – Defined new product development strategies for multiple client projects. o Compiled digital product development roadmaps and go-to-market strategies for my clients.o Customer Experience – Approved digital user experience for web and mobile. Use the analytics from A/B split testing to consistently improve the experience and optimise click-through path.o Research – Identified the target market for products offered for sale and defined their persona, used competitor analysis to size the population of the market. Show less

Johannesburg, Gauteng, South Africa

Product Manager: Consumer Division – 6-month contracto Compiled digital product strategy to repackage and monetise products online.o Conceptualised and build consumer brand.o Analysed the target market and digital marketing effort towards identified segment.o Defined high-level product development roadmap and go to market strategy.o Defined digital user experience for web and mobile.o Documented product business requirements specification for technical… Show more Product Manager: Consumer Division – 6-month contracto Compiled digital product strategy to repackage and monetise products online.o Conceptualised and build consumer brand.o Analysed the target market and digital marketing effort towards identified segment.o Defined high-level product development roadmap and go to market strategy.o Defined digital user experience for web and mobile.o Documented product business requirements specification for technical development.Project Manager: Proof of Concept Projectso Managed client expectations as to project deliverables, timelines and status.o Managed the installation of onsite application deployment and production testing.o Co-ordinated onsite focus group testing to generate required data to sign off on POC. o Conducted quality reviews for project deliverables and obtaining client sign off.o Troubleshot errors and updating the lessons learnt knowledge base for future installations. Show less

Johannesburg, Gauteng, South Africa

Product Manager: Vodacom Online Programmeo Compiled a digital strategy for the current and future growth of online products and services.o Compiled e-commerce, e-care and m-commerce proposition plans.o Developed and launch new products aligning to the digital strategic roadmap.o Analysed the target market and digital marketing effort towards identified segment.o Introduced new distribution channels for Vodacom’s digital and physical goods and services.o Launched new… Show more Product Manager: Vodacom Online Programmeo Compiled a digital strategy for the current and future growth of online products and services.o Compiled e-commerce, e-care and m-commerce proposition plans.o Developed and launch new products aligning to the digital strategic roadmap.o Analysed the target market and digital marketing effort towards identified segment.o Introduced new distribution channels for Vodacom’s digital and physical goods and services.o Launched new products and services to the customer base.o Consolidated products and services to generate efficiencies and avoid duplications.o Prepared product management reports analysing the product performance.o Managed a team of product specialists and contract outputs with relevant team members to ensure the objectives are met.Other activities: o Monitored outputs of staff to ensure that targets are achieved.o Compiled penetration plans for a specific product set. Show less

Majors: Strategy and TechnologyThesis: The strategic responsibilities and required skills of a chief technology officer

London, England, United Kingdom

Program Manager: Responsible for the successful running of operational projects within the European EBC. o Project managed the build of a European DMS content library.o Definined and documenting the content control and classification process for content upload into the DMS library.o Project Managed the EBC DMS infrastructure upgrade and expansion to align with Cisco global corporate messaging and DMS BU requirements.o Enhanced the EBC DMS platform to showcase supported Cisco… Show more Program Manager: Responsible for the successful running of operational projects within the European EBC. o Project managed the build of a European DMS content library.o Definined and documenting the content control and classification process for content upload into the DMS library.o Project Managed the EBC DMS infrastructure upgrade and expansion to align with Cisco global corporate messaging and DMS BU requirements.o Enhanced the EBC DMS platform to showcase supported Cisco ecosystem partners products and services. Show less

London, England, United Kingdom

Program Manager: Responsible for the successful running of operational projects within the European EBC. o Project managed the build of a European DMS content library.o Defined and documenting the content control and classification process for content upload into the DMS library.o Project Managed the EBC DMS infrastructure upgrade and expansion to align with Cisco global corporate messaging and DMS BU requirements.o Enhanced the EBC DMS platform to showcase supported Cisco… Show more Program Manager: Responsible for the successful running of operational projects within the European EBC. o Project managed the build of a European DMS content library.o Defined and documenting the content control and classification process for content upload into the DMS library.o Project Managed the EBC DMS infrastructure upgrade and expansion to align with Cisco global corporate messaging and DMS BU requirements.o Enhanced the EBC DMS platform to showcase supported Cisco ecosystem partners' products and services. Show less

Johannesburg, Gauteng, South Africa

Responsible for a new CRM system for Operations (Siebel 7.8.). Including:o Performed the requirements gathering and documented the BRS/BRD. o Documented the UML diagrams and functional specifications for the order management module.o Tested and signed off on UAT for operations.o Assisted with the rollout and continuous functionality improvement of the CRM.o Documented the organisations release management policy and obtaining an ITIL rating of 4 in the independent ITIL… Show more Responsible for a new CRM system for Operations (Siebel 7.8.). Including:o Performed the requirements gathering and documented the BRS/BRD. o Documented the UML diagrams and functional specifications for the order management module.o Tested and signed off on UAT for operations.o Assisted with the rollout and continuous functionality improvement of the CRM.o Documented the organisations release management policy and obtaining an ITIL rating of 4 in the independent ITIL audit. Show less

Johannesburg, Gauteng, South Africa

Project managing a client’s rollout.Including:o Managed workload between the team members and running daily reports for KPI management.o Was the first point of escalation for operational or client issues.o Sat in on all HR issues with the team members.o Liaised with third party suppliers and providing regular status updates to the client as per the project communication plan.o Ensured all updates to the CMDB for each product occur in alignment to the organisations… Show more Project managing a client’s rollout.Including:o Managed workload between the team members and running daily reports for KPI management.o Was the first point of escalation for operational or client issues.o Sat in on all HR issues with the team members.o Liaised with third party suppliers and providing regular status updates to the client as per the project communication plan.o Ensured all updates to the CMDB for each product occur in alignment to the organisations release and change management policy.o Conducted quality reviews for project deliverables and obtaining client sign off.o Assisted with troubleshooting errors and updating the lessons learnt knowledge base for future installations. Show less

Graduate Certificate, Business Strategy

Master Of Business Administration (Mba), Strategy And Technology

Class Representative of Student Body 2011 and 2012. Global Elective: USA West Coast - Seattle, San Francisco and Palo Alto.

Quirk Emarketing, Digital Communication And Media/Multimedia

Bcomm, Information Systems, Accounting