I help customers solve problems by focusing on the human side of technology implementations, using human-centered design principles to guide my approach. I prepare and deliver change effectively, ensuring transformations lead to new behaviors, higher adoption rates, and an improved employee experience, resulting in less waste and greater efficiency.I am excellent at stakeholder engagement and creating deliverables that leverage the collective IQ of the business. I excel in building… Show more I help customers solve problems by focusing on the human side of technology implementations, using human-centered design principles to guide my approach. I prepare and deliver change effectively, ensuring transformations lead to new behaviors, higher adoption rates, and an improved employee experience, resulting in less waste and greater efficiency.I am excellent at stakeholder engagement and creating deliverables that leverage the collective IQ of the business. I excel in building cross-cultural teams and reimagining offshoring to meet clients' bespoke needs. I build diverse global teams through structured change management that ensures high performance, continuity, capacity, and capability. By addressing cultural misunderstandings, I ensure excellent knowledge transfer and retention, significantly shortening the time to competency. Show less

Enabling better outcomes for customers and employees. Using human-centred design, research and collaboration that drive engagement with stakeholders, employees and customers. Facilitating the discovery of insights through utilising the collective IQ of the workforce that improves business operations, employee engagement and customer experience. As a Certified Leading SAFe Agilist, Service and UX designer, I am also experienced in designing inclusive experiences, ensuring accessibility for all… Show more Enabling better outcomes for customers and employees. Using human-centred design, research and collaboration that drive engagement with stakeholders, employees and customers. Facilitating the discovery of insights through utilising the collective IQ of the workforce that improves business operations, employee engagement and customer experience. As a Certified Leading SAFe Agilist, Service and UX designer, I am also experienced in designing inclusive experiences, ensuring accessibility for all. I am a Prosci Certified Change Practitioner passionate about supporting everyone across the organisation through their Change Journey. Show less

Facilitating workshops for businesses looking to use the principles of HCD in their own business development. Conducting user research to inform product development at any stage from concept to launch and beyond. Identifying opportunities through HCD processes that identify solutions and turn these into products.

Facilitating cooking lessons in a broad range of cuisines and tailoring solutions to customer's culinary problems.

A life-changing project, created in collaboration with individual New York City families living in public housing, this highly personalised program was designed to empower and address health through food-based solutions.Lessons, both individual and group were facilitated on a biweekly basis for 18 months. Diary studies, contextual inquiries, interviews and detailed and comprehensive secondary research-informed each iteration of the program and helped understand the why behind some stunning… Show more A life-changing project, created in collaboration with individual New York City families living in public housing, this highly personalised program was designed to empower and address health through food-based solutions.Lessons, both individual and group were facilitated on a biweekly basis for 18 months. Diary studies, contextual inquiries, interviews and detailed and comprehensive secondary research-informed each iteration of the program and helped understand the why behind some stunning successes and epic failures. Show less

Served as Private Chef for multiple high-net-worth families, working directly with celebrity clientele including Tommy Hilfiger, venture capitalists, hedge fund owners and Broadway theater producers.Researched, planned and prepared meals based on intensely personalised nutritional requirements for ultra-high net worth families. Tailored dishes to individual taste based on feedback and iteration. This role also included weekly meal plans and complex menus for events. Stakeholder engagement… Show more Served as Private Chef for multiple high-net-worth families, working directly with celebrity clientele including Tommy Hilfiger, venture capitalists, hedge fund owners and Broadway theater producers.Researched, planned and prepared meals based on intensely personalised nutritional requirements for ultra-high net worth families. Tailored dishes to individual taste based on feedback and iteration. This role also included weekly meal plans and complex menus for events. Stakeholder engagement and management was critical to the success of these roles. Show less

Oversaw logistics of menu development and manufacturing processes on behalf of flagship retail location with more than $1.5 million in annual revenue, supporting operations of the company with more than $1 billion in yearly sales.Reduced cost-of-goods by more than 20% and labor costs by 40%. Increased weekly revenue by 105% and obtained 70% growth in yearly sales. Reported to Global Head of Marketing and Global Head of Quality and Food Safety.

• Oversaw creation of company featuring slow-cooked provisions including stocks, chutneys and red wine poached pears, targeting passionate home cooks preparing healthy, high-quality meals.• Managed launch of four new retail products and established manufacturing processes for line of 12 food products.• Worked directly with food scientists to ensure compliance with FDA requirements throughout development of shelf stable line of products while promoting consistency in taste and product… Show more • Oversaw creation of company featuring slow-cooked provisions including stocks, chutneys and red wine poached pears, targeting passionate home cooks preparing healthy, high-quality meals.• Managed launch of four new retail products and established manufacturing processes for line of 12 food products.• Worked directly with food scientists to ensure compliance with FDA requirements throughout development of shelf stable line of products while promoting consistency in taste and product quality. • Developed commercial recipes for submission to Cornell University food scientists, devising formulas and legal instructions on preparation methods and bottling procedures.• Procured exotic ingredients from Afghanistan and China, ensuring the highest caliber of products through extensive recipe testing evaluating visual and flavor criteria.• Created marketing materials, working directly with external vendors to devise contracts, terms and agreements.• Acquired by Perfect Picnic NYC Show less

• Catered meals for groups of up to 25 guests, captain and crew of luxury yacht, preparing global cuisines including Mediterranean, Asian, Classic French, Modern Australian, Middle Eastern and American meals. • Worked directly with high-net-worth clients and guests, ensuring the highest caliber of service for international royalty, corporate CEOs and award-winning celebrities.• Maintained adherence to specialized diets including Kosher, Paleo, gluten-free, pescatarian and vegan dietary… Show more • Catered meals for groups of up to 25 guests, captain and crew of luxury yacht, preparing global cuisines including Mediterranean, Asian, Classic French, Modern Australian, Middle Eastern and American meals. • Worked directly with high-net-worth clients and guests, ensuring the highest caliber of service for international royalty, corporate CEOs and award-winning celebrities.• Maintained adherence to specialized diets including Kosher, Paleo, gluten-free, pescatarian and vegan dietary regimens.• Trained and supervised staff in culinary service methods, ensuring compliance with health and safety guidelines. Show less