Paul Rundle Email & Phone Number

Windsor, England, United Kingdom

Feltham, England, United Kingdom

I was part of a team of (TIMs), responsible for leading all critical technical Incidents for the DAZN sport streaming platform, from Live S1 to S3 Severity-based incidents, across the technology spectrum within the organisation. Ensuring that any internal OTT DAZN platform issues are restored as quickly as possible, spotting potential larger issues quickly and triaging with internal and third-party teams to ensure platform stability. A mindset of being able to ensure that customer impact is identified early and prevented. A high quality of communication skills, to ensure that technical parties - including Engineering and Support teams - are all brought into an Incident early to mitigate any major platform issues. Ability to troubleshoot during an incident, using multiple tools to provide timely assistance in investigations. Constant improvements to the Incident and Problem Management processes, and leading Incident Post Mortems to evaluate and triage ‘lessons learnt’ with all parties. Great ability to be a pivotal Team player and improve team awareness to new developments with internal servicesSee Profile for Key Responsibilities & Achievements

Feltham, London

OutlinePart of a team of Application Support Engineers, responsible for providing 24x7 2nd line support for the DAZN sport streaming platform and all its Microservices, based on AWS Cloud architecture, using serverless technologies, such as Lambda, ECS, and Kubernetes; and also the on-premises digital delivery platform, including troubleshooting complex distributed applications, written in languages, such as Java and PHP, for OTT, VOD and streaming services, Ingest and digitisation. Leading technical Incident and Problem Management issues, in order to restore service asap.Key Responsibilities*24x7 2nd line support, troubleshooting and Incident management of various DAZN platform-related issues, which can include, Rails, Sign-up and Sign-in, Payments, and Playback amongst others.*Coordinating and leading on said Incidents, and communicating to all necessary parties, through the duration of the incident/s. *Using ITIL knowledge to ensure Problem management processes are followed for repeated issues. Liaise and collaborate with all stakeholders, including technical and Project teams, on a day-to-day basis. In-depth troubleshooting, using various server and serverless logging, and monitoring tools, such as Cloudwatch, Logz.io (Kibana), Datadog, Nagios, Pager Duty, Rabbit MQ, Site24x7 and New Relic. *Analysing performance issues for on-Premises legacy infrastructure.Key Achievements/Projects*Proficiency in using Service Now for Incidents, Requests and Change

Windsor, Uk

Director of my Web Consultancy Services Company which provide support, architectural and configurational services within the WebSphere & MQ fields

Victoria Street, London

Bracknell, Berkshire, Uk

I was a Middleware Consultant in the Waitrose IT Infrastructure team, using WebSphere Application server versions 5.1 through to 8.5, and WebSphere MQ versions 5.3 & 6 on AIX.I was the lead WebSphere administrator for implementing new and complex Test and Performance Waitrose.com environments, setting up and configuring multiple applications, such as the Adobe AES content management flavour (CMS), Fredhopper Search engine, the in-house Order Management applications (Order Fulfilment), and also installing WebSphere Commerce Server. Documenting all build setups for the Waitrose Ecommerce Support Teams. Helping set up Extreme Scale.My role involved: * Infrastructure architecture design and scalability planning from development through to live* WebSphere AppServer administration and environment management, installation and configuration, including MQ and WAS clustering. Order Fulfilment Cell setups* Adobe AES/CQSE installation and configuration (CMS Deployment using Felix and CRX, using the CMS DAM, Repository content refreshes, tar optimization)* Configuring and running automation playbooks for deployment* Provision of VMs using Vagrant* Worklight 5.0 and 6.1 installation and configuration* Planning Large WebSphere Commerce Deploys through Dev to Live and Warranty* Full Fredhopper setup and xml generation/load* Setting up all Firewall rules, DNS entries and port translations and submitting for network change* Working with offshore developers to debug code and recommend possible fixes* Development of standards and processes and setup of Team Wiki* Out of Hours support for large Overnight waitrose.com batch run using Datastage/Ab Initio* Troubleshooting order issues through WebSphere Commerce, Order Fulfilment (Management), Branch Picking (BPS), and Route Schedules (Descartes)

I was a senior consultant WebSphere specialist in the Service Delivery Middleware team, using WebSphere Application server versions 5.1 and 6.1, and WebSphere MQ version 6 on AIX.I was the lead WebSphere administrator for implementing various HBOS integration projects, within the Payments and Wholesale areas into Lloyds Banking Group infrastructure. I also worked on various scaling projects related to increasing capacity in existing LBG systems and uplifting them to WAS 6.1, in order that they be ready for the integration of HBOS systems, users and customers.My role involved: • Infrastructure architecture design and scalability planning from development through to live• WebSphere AppServer administration and environment management, installation and configuration, including MQ and WAS clustering.• Development of standards and processes• Automation of tasks using scripting languages• Working with offshore developers to debug code and recommend possible fixes• Command line (Cleartool) and GUI use of ClearCase for source control, use of ClearQuest for issue resolution tracking• Use of RapidDeploy and CruiseControl for code build and deployment• Integrating various 3rd party applications into the Application environment, such as Pega & Polaris

I was a consultant WebSphere App Server, MQ, WBI & SWIFT Administrator in Euroclear’s Production Integrated Team, using versions 6.0, MQ 5.3 & WBI on Solaris & AIX platforms.I have a dual project role working on the Single Platform & Roadmap Projects independly; these projects leading to the integration of WAS/Application & MQ/SwiftNet streams into a Single Platform. This will allow external blue-chip clients to clear finances through the LSE. I am responsible for building, configuring & verifying both WebSphere App Server & MQ/Broker internal systems, on multiple testing and production environments, ensuring strict delivery deadlines are met, defining standards and processes.

At Home Retail Group, I was a WebSphere, Introscope and Tridion Adminsitrator in Argos and Homebase’s Web Services Team, installing & configuring various application environments, on WebSphere 5.0 & 6.0/6.1), platforms, both on AIX 5.2 & Windows 2000/2003. This is a varied role, including installation of IIS 6, and versions of Apache, and third party applications, such as Hyperion Financial Management, & Tridion. I have been involved with installing/configuring WebSphere 6.0 application environments, as well as setting up performance monitoring using Wily Introscope 6.0. Also, wide Argos and Homebase Intranet Authoring Support, including Tridion user admin, page updates, publishing, training Authors, and automating environment admin processes. Day to day deployment to various applications & 7-day week Remedy incident & changes support.

At ING Direct, I was a WebSphere & MQ Administrator in ING’s IT Infrastructure Team, using WebSphere (5.0), MQ Series (5.3), IBM Apache (on Win2003) and third party applications, such as Filenet and Experian. I have been involved with various recent internal projects (eg. “MARS Mortgage Application”) through the full lifecycle, responsible for the WebSphere architecture and design, and automation of processes. Deployment to various platforms & Web Platform Support.

At RBS I was a consultant WebSphere Architect / Administrator in RBS Group Technology's Eservices department, using WebSphere, AIX, IIS (Win2K) and third party applications, such as MQ and Norkom. I have been involved with various complex internal projects (eg. “Financial Sanctions & Terrorist Funding”) through the full lifecycle, responsible for the WebSphere architecture and design, and automation of processes.My role involved amongst other things: • WebSphere 4.0 and 5.0 / IIS Administration and environment management• Installation and configuration of Wily Introscope, and MQ. JDBC setup through Websphere and setup of WebSphere 5 third party integrated solutions (Norkom)• Development of standards for WebSphere• 2nd line support of Development and Test environments, troubleshooting, and live problem resolution• Responsible for seeing a project through from design to implementation and going live.

At Camelot, I was a WebSphere and interfaces consultant in Camelot’s Interactive Department, managing the National Lottery website, using WebSphere, Apache (IBM HTTP Server), AIX, and third party applications, such as Retail Logic (SolveSE)I was brought into the Interactive Project, to help roll out and support the Lottery’s Tesco Fastpay Lotto & Interactive Lotto Projects, supporting, developing & maintaining the infrastructure which consists of 16 Dev and Test, Staging, Education and Live Environments. The main project I was recently involved with was the migration of the interactive platform from WebSphere 4 to version 5. I quickly learned the skills necessary to manage and build multiple environments built on Websphere 4 and 5, and existed as the Senior member of the team becoming involved with architectural & build decisions, code deployments, training, and taking on responsibility for all applications and interfaces on all platforms within an expanding infrastructure.

Msc, Information Management (1 Year Completed)

Activities and Societies: Masters in Information Management

Bsc (Hons), Applied Biology, Behavioural Ecology, Brain & Behaviour

Activities and Societies: Inter-University football team, Current Affairs Society