Pruthu Trivedi Email & Phone Number

Ahmedabad, Gujarat, India

• Leading AC Service & Repairs category for Ahmedabad city, overseeing supply building, demand forecasting, fulfillment, growth, revenue management, and NPS. • Orchestrated strategic management during a rapid growth phase, driving a remarkable 40% season-over-season revenue surge to INR 8.6 Crore per season. • Built and mentored a team of six Business Development Executives, setting OKRs and defining target metrics, evaluating success metrics to ensure team-level achievement and continuous improvement. Advocated company values and principles to maintain high engagement. • Reduced supply onboarding and operational costs through increasing 25% YOY supply retention, enhancing partner earnings and sustainability by establishing a new POD supply model. • Collaborated with the central team to address strategic pricing issues through A/B testing, resulting in increased revenue. Utilized first-principle thinking and customer obsession to solve category-level challenges. • Solved category-level problems through data-driven insights and cross-functional collaboration with engineering, product, and business-finance teams. • Improved partner utilization to 4.5 and reduced request loss by implementing a new hub structure and deep-diving into Request Lost (RL) metrics. • Maintained Fulfilment Bad Customer Experience (FBCE) below 3% throughout peak seasons by fostering strong communication channels (verbal, written, and visual) with partners and setting clear expectations for quality.

Raigarh, Chhattisgarh, India

• Led a team of 12, including Junior Engineers and Technicians, to optimize equipment maintenance, achieving production targets of 60,000 Metric Tons per Month (MOM). • Developed and executed strategic maintenance plans, including shutdown and breakdown activities, minimizing downtime and enhancing Overall Equipment Effectiveness (OEE) by 50%. • Applied Six Sigma principles and the 80-20 rule to streamline processes, resulting in a 23% increase in mill efficiency. • Conducted Root Cause Analysis (RCA) for breakdown activities, implementing corrective actions to prevent recurrence and improve reliability, increasing rolling rate from 944 MT/day to 1,235 MT/day. • Analyzed demand forecasts and production data to optimize production plans, aligning with customer requirements and maintaining daily delays below 3%, significantly reducing potential revenue loss. • Defined team and individual goals, priorities, and strategies (GPS) to meet weekly and monthly production targets, ensuring consistent quality and minimal delays. • Coordinated with central teams and managed cross-functional collaboration from backward integration to forward integration, achieving a record 89.43% production quality rate.

Raigarh, Chhattisgarh, India

Diesel Locomotive Care Center, Sabarmati, Ahmedabad

Bachelor Of Technology - Btech, Mechanical Engineering, 9.20 C.G.P.A

Higher Secondary