Pruthvi Bs Email & Phone Number

As an IT Operations Analyst/Operational Resilience Analyst with over four years of experience, I have a proven track record of managing and supporting IT operations and infrastructure. I possess strong expertise in troubleshooting, problem-solving to ensure uninterrupted service availability and performance.My technical skills extend to developing solutions that satisfy business needs, designing, developing, and integrating ServiceNow, and researching new solutions based on requirements. I am highly proficient in Information Technology Infrastructure Library (ITIL) methodologies and implementing best practices to improve service delivery and minimize downtime. Extensive understanding in problem management, program management, change management, incident management, service management and ISO audits, and Capability Maturity Model Integration (CMMI) process model.In my current role, I am hands-on in day-to-day operational support and service delivery of the IT infrastructure by monitoring and responding to IT Infrastructure incidents through the incident tracking system. I am competent in managing complex projects and leading cross-functional teams to achieve business objectives, monitoring services and service levels, reporting on the performance of service components, and maintaining operational logs and journals, including monitoring data.Moreover, I am adept in maintaining all operational knowledge bases, monitoring system tuning, and implementing new incident management systems with a focus on improving customer satisfaction. I am highly skilled in managing teams of technicians in deploying new network infrastructures, improving network performance and reliability, designing and implementing disaster recovery plans, ensuring business continuity, and reducing the risk of data loss and downtime.One of my core competencies is developing and delivering training programs for end-users, reducing support requests, and improving overall user satisfaction. I also play an instrumental role in developing and implementing a high-quality work environment as measured through employee satisfaction ratings.Overall, my experience and skills make me a valuable addition to any organization seeking to optimize its IT operations and enhance service delivery.Key Highlights:Led a team of over 200 Technical Support Engineers at DXC Technology India Private Limited

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  People'S Education Society University, India

  Bachelor Of Engineering In Computer Science