- Instituting & executing high level business strategies, making high-stake decisions, and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity- Collaborating with stakeholders & customers while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverable- Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members, while setting comprehensive goals/ targets for performance and growth and constantly work towards achieving the same- Conceptualizing & implementing competitive strategies for generating sales and interpreting the competition to fine-tune marketing strategies and achieve revenue goals- Working on preparing presentations and tenders for acquisition of new clients- Organizing company roadshow in multiple cities where principle partners would come from their respective countries to showcase their products and meet the travel agents- Exhibiting in travel shows like OTM, SATTE, ATM, etc. which further helps in increasing visibility and generating new business leads while having PR with existing travel companies- Ensuring effective maintenance of quality service by establishing and enforcing organization standards and SOP's- Exploring business potential, opportunities as well as clientele to secure profitable business volumes- Formulating business in new & growth areas and motivated people to perform beyond their normal past established skills/ levels and impacted organization’s profitability through effective management decisions- Administering sales & marketing operations, increased sales growth and working on driving sales initiatives in order to achieve business goals- Maintaining professional & technical knowledge by attending educational workshops; Travel trade events

 To develop and execute a sales & marketing strategy that will result in new business. Handle the trade sales and marketing activities for Western India region. Focus on potential corporate to acquire business Develop marketing campaigns to promote a product and managing budget. Doing joint promotional activities and advertisements with travel partners. Update the corporate about the MICE venues and tap them for any potential movements. Spread awareness and educate the travel partners about the product. Build and maintain positive relationships with the travel industry.

 Fulfillment of sales quota annually via new sales acquisition. Handle the Trade sales for new sales acquisition with clientele. Doing market research and mapping potential sectors. Developing comprehensive business target plan. Tracking competition and developing counter strategies. Developing new initiatives to leverage sales growth.

 Manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and team to ensure delivery of a consistently superior customer experience. Perform helpdesk duties, take escalation calls, call monitoring, feedback & coaching, quality checks, training and development, call calibration etc are some of the responsibilities handled. Send complied report on daily MIS, SLA updates, team’s performance and customer feedback. Conducting half yearly and yearly appraisals. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.

 Handle inbound customer calls with queries pertaining to Skymiles, fare quotes, reservations and ticketing, changes and cancellation, flight information etc Providing information about the fares and availability to the passengers calling in. Ensure high quality customer satisfaction and appropriate information is given to the passengers. Also assist the new on job training batches.