Pruthvi Pg Email & Phone Number

Karnataka, India

Bengaluru Area, India

Customer Success –• Manage multiple client accounts and maintain effective communication with stakeholders.• Customer engagement for Issues, billing, site visits, and Business handling from a commercial perspective.• Organize and lead meetings with key stakeholders to review accounts.• Resolving complaints and preventing additional issues by improving processes.• Sustain business growth and profitability by maximizing value.Asset Management –• Analyze portfolio changes and identify any irregularities that may negatively impact client assetaccounts.• Responsible for entire south India assets which is deployed at Client location.Service Delivery –• Ensure services are delivered in adherence to the agreed performance metrics (OTA, OTD, Userexperience, Response time, manual trips, Billing SLA and Escalations).Project Management –• Lead transitions for new acquisitions or existing SaaS customers (Pre and Post sale closure).• Helping & processing of new projects/implementation.Team management –• Allocation, Hiring, Retention, Training, Performance review, and Individual development plan.

Bengaluru Area, India

• Managing, monitoring and developing a project.• Vendor onboarding.• Vendor contract negotiation.• Helping & processing of new projects.• Ensuring vendor payments are been closed and processed on time.• Responsible for Overall Operations (Routing, Planning, Tracking, Customer care/Helpdesk, vehicles, Compliance & Vendor Management, Supply, MIS & Billing)• Handling B2C & B2B Clients.• In charge of the day to day operations of the Shuttle department.• Efficiently managing a team, Vendors, drivers, and vehicles.• Ensuring company compliance of all transport policies.• Managing, monitoring and developing a team of drivers and line managers.• Vendor contract negotiation and monitoring vehicle movements with a focus on JIT.• Regularly liaising with the Shift manager to ensure a smooth-running Operations.

Bengaluru Area, India

Monitoring of overall transportation ( Operations, Employees safety, pick ups and drops, M I S , compliance, Billing)Team member shift roster, attendance and leaves needs to manageTeam & Vendors Meeting on Monthly basisAddressing the transport related issuesMeeting with Employees/Managers on transport issues & giving suitable solutions

Bangalore

• Responsible for entire transport MIS for 3500 employees across APAC• Preparing Transport Dashboard for weekly/Monthly Review. Team & Vendors Meeting on Monthly basis.• Publish No show report on Weekly/monthly basis• Maintain all the reports as per ISO standard.• Budgeting and tracking actual versus budgeted expenses.• Vendor management, the appointment of various Transport vendors and ensuring statutory compliances are met with.• Monitoring of overall transportation (Operations, Employees safety, pickups and drops, M I S , compliance and GPS Tracking system)• Manage a fleet of 110 vehicles and 1700 Transport users.• Meeting with Employees/Managers on transport issues & giving suitable solutions.• Ensure the team responses to all the escalation mails received from the Employees.• Conduct Quarterly Drivers Meetings.• Verify vendor transport bills. Ensure timely payments to the vendors.• Monitoring of Data entry, data verification, reconciliation with vendor bills• Providing information on the distance of travel time consumed by our vehicle so that time can be reduced.• Responsible for correct vehicle documentation check driver’s uniform & cleanliness.• Taking employee feedback and analyze them to improve our SLA.• Handling Escalation related to transport.

Bengaluru Area, India

Arranging pickup and drops for the employees as per the given routings.To accept cab request and action the sameRouting pickup/drops as per the requirements.Preparing roasters for co-executives and cab/drivers.Reporting to superiors about day today activities.Attending to any complaints and to make sure such issues are not repeated.Attending to any complaint and update the same to superiors.Working in day/night shift as per roasters.