- Managed high volume of customer enquiries, responding to over fifty calls and emails per day with 95% accuracy in issue resolution.- Streamlined communication with external vendors and reduced task completion time through effective negotiation and conflict resolution.- Coordinated with cross-functional teams to gather customer feedback, resulting in improvement of service.- Collaborated with cross-functional teams to develop tailored client solutions, achieving an increase in customer retention and generated new revenue.

- Interpreted architectural designs and created detailed construction plans for three residential and one commercial projects, resulting in successful completion within budget and timeline constraints.- Developed comprehensive project proposals and presentations that effectively communicated design concepts and timelines to stakeholders, resulting in increasing client retention.- Conducted weekly site visits to assess the quality and progress of subcontractor work, resulting in increase of completion rates.- Developed a comprehensive analysis framework for a complex project, enabling the team to identify key insights and make informed decisions resulting in increase of overall project efficiency

- Collaborated with cross-functional teams to develop and implement new reporting procedures, resulting in reduction in reporting errors.- Collaborated with project team to review design specifications and identify areas for improvement in 6 construction projects, resulting in a cost reduction through the implementation of more efficient materials and techniques.- Collaborated with team members to create an efficient workflow process that reduced project turnaround time, resulting in increased client satisfaction.- Maintained focus and attention to detail while working on high-pressure design projects, resulting in error-free output for clients.