Paul Wierzbicki Email & Phone Number

Central, South Carolina, United States

Currently serving within the Enterprise Technology Operations Center (ETOC) on the Global Infrastructure AIOps Engineering team at Cigna Group, focusing on designing core application and infrastructure monitoring across all our affiliated organizations: Evernorth Health Services, Cigna Healthcare, Express Scripts, and EviCore.My work at Evernorth-Cigna includes but is not limited to using the following.• Redhat OpenShift• Amazon Elastic Kubernetes Service (EKS)• AWS OpenSearch• ServiceNow• Genesys Pulse• Splunk• New Relic• Dynatrace• Git• Visual Studio Code

Hilton Head Island, South Carolina, United States

Worked in the Enterprise Operations Command Center (EOCC) as part of the Ops Engineering team. Monitored enterprise applications and critical services to enhance patient and client outcomes by improving the reliability of IT infrastructure across the Cigna Group, including Express Scripts, Evernorth, and EviCore.My work at Cigna includes but is not limited to using the following.• Redhat OpenShift• Cloud Foundry (PCF)• AWS OpenSearch• ServiceNow• Tealeaf CX• Genesys Pulse• Splunk• New Relic• Dynatrace• Git• Visual Studio Code

Jacksonville, Florida, United States

• Exhibited skills in evaluation, testing, debugging and implementation of cloud applications in the DXC.• Successfully designed and migrated systems, databases, and utility software from 8x8 to Talkdesk.• Planned and executed scalability design for the organizations Contact-Center-As-A-Service platform.• Created and deployed package updates to our CCaaS desktop application via Jamf Pro and JumpCloud.• Automated reporting for internal and client metrics in the remote Contact-Center using Python.• Enforced Single Sign-On and Two Factor Authentication with SAML via Google Cloud to Talkdesk.My work at Nymbus includes but is not limited to implementing and managing the following.• talkdesk - CCaaS• 8x8 VCC - CCaaS• CX Cloud & Experience Clouds• OmniChannel Engagement• Workforce Engagement Management• Self Service Experience• Customer Experience AnalyticsWorked with technologies involving: Jamf Pro, 8x8, Talkdesk, JumpCloud, Google Workplace, Atlassian, and Jira.

Waltham, Massachusetts

• Created and deployed package updates, software installs, and security settings via Jamf Pro.• Managed and monitored all installed systems using LabStats and Microsoft Power BI.• Built and deployed applications in AWS AppStream 2.0 to provide remote access to tools.• Designed, tested and deployed operating systems and applications in VMware and Jamf Composer.• Maintained the institutions academic labs with an uptime of 99% year-round.My skills at Brandeis includes but is not limited to,• Jamf Pro• Dell KACE Systems• AWS – EC2, S3, IAM, AppStream• VMWare (Windows, macOS, Linux) • Routing & Switching • Jira Service DeskMicrosoft Azure - Independent Work• Performed bulk user creation, updates, and deletion in Microsoft Azure AD via CSV files.• Designed Resource Groups with Virtual Networks, Blob Storage, Private DNS Zones, and Load Balancing.• Configured ARM and VHD templates for VM automation deployments.• Create JSON files in Visual Studio Code to deploy Infrastructure-As-Code (Backup, Resource Group).• Setup Alert Rules to stay ahead of faults on targeted resources: VMs, Application Insights, Cost.• Experience with Powershell and Azure CLI.Worked with technologies involving: Jamf Pro, Dell Kace, Microsoft AD, VMWare, Parallels, Google Workplace, Office 365, PulseVPN, EfficientIP, LastPass, and Jira Service Desk, LabStats, Microsoft Power BI, and AWS AppStream.

Framingham, Massachusetts

• Managed Windows Server environments and technologies for 150 users.• Launched 3 new co-working facilities in stores within Boston district.• Performed market research on competitive industry trends.

West Hartford, Connecticut

• Monitor all business transaction opportunities that enhance the business growth strategy.• Increased conversion over 8 months.• Lead through role modeling to ensure effective, efficient and customer-focused execution.

Shrewsbury, Massachusetts

Responsible for organizing and directing staff of the Tech Center Department.• Windows Vista, 7, and 8 support.• Backed-up customer data using tools such as Microsoft Data Migration Assistant.• Exchange server administration.• Setup and configured mobile network plans using AT&T, Verizon Wireless, and Sprint.

Shrewsbury, Massachusetts

Responsible for repairs & maintenance of the Tech Center Department.• Windows XP, Vista, and 7 support.• Tier 1 & 2 support for customers.• Installed hardware components related to required upgrades.

Worcester, Massachusetts

Provided timely tier-II support and resolved tickets related to hardware and software for 1400 computers and 600 printers. (200 Staff, 1200 Students)• Monitored and updated user groups and permissions, using Active Directory• Managed Windows Server environments and technologies for 1200 remote and onsite users • Re-imaged laptops and desktops using Symantec Ghost, Quest KaceWorked with technologies involving: Microsoft Active Directory, CISCO Network, Symantec Ghost, VMWare (Windows, macOS, Linux), and Jira Service Desk.

Bachelor’S Degree, Computer Systems Management

Activities and Societies: Framingham State University Lacrosse Team, SnowboardingAchieved a Bachelor`s Degree in the major "Computer.

Mava Ace - Associate’S Degree, Computer Engineering

The Achieving a College Education (ACE) program began in the summer of 1988, targeting high school students who may not consider earning.

High School, Computer Systems Networking And Telecommunications

Activities and Societies: National Honor Society, Boy Scouts of America, Order of the Arrow, Confirmation at Epworth United Methodist.

Middle School, 6-8

Bancroft School empowers students from pre-K to high school to own their learning. As Worcester’s premier college preparatory co-ed day.