• Manual functional testing web and desktop applications• Analysis of requirements and documentation • Creating project documentation• Work with customers - analysis of customer’s requirements and their further description for analysts • Creating and maintaining tests and test documentation• Creating reports for test results• Defects searching, reporting and verification• Leading small project teams

• Management of technical support of electronic document workflow that was introduced to more than 700 institutions all over Ukraine• Creating and controlling technical documentation, conventions and guidelines for technical support department • Managing central database department• Smoke testing new software releases• Installation, implementation, configuration of electronic document workflow system• Receiving, processing and solving technical problems• Analysis of incidents, defining objectives for development department • Training technical support engineers• Other operations (payroll managing, employees’ duties managing, department staffing)

• Customer support• Installing and configuring hardware• Installing and configuring LAN • Coordinating new software products introduction• Handling User training programs(seminars) • Creating user manuals • Planning and scheduling• Various reporting