Roberta Pryor, M.S.L.M. Email & Phone Number

Rancho Cucamonga, Ca, Us

City Of Industry, California, United States

La Puente, California, United States

Los Angeles County, California, United States

Employment Program Representative | Employment Development DepartmentFull-time | Oct 2020 - Oct 2022 | 2 yrs 1 mo | Remote (Los Angeles County, California, United States)Acquired and maintained an in-depth understanding of program information, consistently providing knowledgeable responses to a diverse range of inquiries.Exceeded performance targets in call center intake and special project assignments.Demonstrated exceptional flexibility in managing projects and initiatives, ensuring the timely completion of required work amidst constantly evolving deadlines and multiple priorities.Exhibited diplomacy, tact, and a professional demeanor, consistently relating effectively to individuals from diverse demographic backgrounds.Effectively managed multiple overlapping tasks, ensuring the timely completion of all duties.Key Achievements:Achieved and exceeded call center intake goals.Successfully managed and completed special project assignments within established timelines.Skills:CommunicationsClient RelationsTelephone InterviewingHigh-level discretion in handling confidential and sensitive informationAnalyticalAccount ResolutionProject Management

Palmdale, Ca

Responsible for ensuring seamless operations through strategic conflict resolution, quality assurance management, and collaborative client relationships.Key Achievements:Billing and Contractual Resolution: Successfully resolved billing and contractual conflicts through negotiation, resulting in mutually beneficial agreements.Quality Assurance Management: Managed the company's quality assurance policy, conducting on-site evaluations, internal audits, and customer surveys to uphold high standards.Operational Procedures Review: Reviewed monthly operations procedures for compliance and budget adherence, making necessary adjustments as needed.Continuous Evaluation: Demonstrated daily dependability in evaluating all protocols, monitoring company strengths, weaknesses, and identifying areas for improvement.Client Collaboration: Collaborated with clients and the owner to identify and address issues, implementing methods to enhance customer experiences.Vendor Management: Handled vendor relationships, including generating invoices and processing payments.Skills:Public SpeakingClient RelationsHigh-level discretion in handling confidential and sensitive informationContinuous ImprovementLabor RelationsDiversity & InclusionVendor RelationshipsBusiness Relationship ManagementProject Management

Pasadena, Ca

Initially hired as a Staff Accountant, promoted to Associate in Feb. 2011Key Achievements:Financial Transaction Oversight: Recorded cash and check irregularities transactions, adjusted credit card payments, and corrected point-of-sale patient check-in errors.Collections Improvement: Collaborated with the front-line administrative manager to enhance bad collection records for four employees. Developed and implemented strategies that improved employee co-pay performance by 35% over time.Department Liaison: Acted as a department liaison, gathering financial data from department downloads, tracking and monitoring payment variances.Vendor Interaction and Training: Interacted with vendors, contractors, and professional personnel to instruct and deliver database training.Job Responsibilities (Staff Accountant):Special Projects: Handled various special projects, including safe replacements, Cash Audit Reconciliations, database training, deposit record generation, and processing miscellaneous payments.Flexibility in Project Management: Maintained flexibility in project and initiative management, ensuring the timely completion of required work with constantly moving deadlines and multiple priorities.Promotion to Staff Accountant (Feb. 2011):Effective Communication: Liaised between departments, administrators, and patients to build and maintain effective communication lines.Technological Proficiency: PC literate, with a working knowledge of databases, Microsoft Suite, and office operations.Asset Investigation: Investigated missing assets, reviewed documentation, conducted interviews, and compiled all data, reporting findings to leadership.Skills:Microsoft OfficeAnalytical SkillsComputer LiteracyClient RelationsTrainingHigh-level discretion in handling confidential and sensitive informationRevenue Cycle ManagementCommunicationAccount ResolutionBusiness Process ImprovementVendor RelationshipsProject Management

Alhambra, Ca

* Accountable for office clerical duties, typing, correspondence, proposals, etc.* Created and maintained charts, graphs, spreadsheets, and databases on a personal computer. * Gained and maintained knowledge regarding departmental and university policies. * Scheduled and confirmed meetings and arranges for travel, facilities, equipment, parking, refreshments, and other related details. * Communicated with various groups and individuals to gain and maintain knowledge* Developed and spearheaded first-ever “Employee Development Day,” Exceptionally successful and well-received from everyone.

Master'S Degree, Leadership And Management

Bachelor'S Degree, Organizational Leadership

Bachelor’S Degree, Organizational Management

Activities and Societies: University of La Verne Alumni Association, Burbank Chapter

Master’S Degree, Leadership And Management

Activities and Societies: University of La Verne Alumni Association