● Individually support and act as a first point of contact on call, email, and walk-in for all IT issues.● Provide consulting with onboarding and testing of new Software/Hardware Equipment to be adopted as per Business policies and procedures.● Maintain all users in Active Directory and providing on-boarding and off-boarding IT Services.● Perform System Administration providing Emails and Database support based on security access and permissions.● Problem identification and quick resolution of software, hardware system and network failures in fast-paced 24*7 Logistics environment.● Create and process Service Now Requests, engaging relevant teams when needed until resolved.● Troubleshoot/Configure and maintain Laptops, Desktops, Servers, Routers, Switches and Wireless Access Points securely.● Inventory, Stock, order and decommission all IT Assets and consumables. ● Understand functionality and create SOPs and Training material for new Projects.

● Analyzing and Documenting User requirements ● Create Server APIs for servicing UI layer. ● Evaluate, Research and assist Client in Planning Software Solution ● Understanding the current system for design and performance based improvements ● Develop / Code the solution with Team. ● Unit Testing, Troubleshooting, upgrading of Separate modules. ● Integrate, Monitor/Maintain and Operate the Application Servers.

● Analysed requirements and understood the current System quickly for additions and advancements● Examined the impact of the changes to be made on the existing system/tool for better usability.● Responsible for technical documentation and development of Workflow being document owner.● Scrutinized new functional requirements from SME/BA; planned and collaborated the solution in weekly Scrum.● Developed/ coded the solution.● Prepared and performed Unit and automation Tests on Separate modules.

IREPS : e-Procurement System, ECIL : e-Procurement System● Provided on-site technical support and development for e-tendering application.● Document and prioritize ongoing issues based on Business impact and escalate accordingly. ● Analysed and Documented Client requirements and enhancements based on current Architecture.● Provided solution, implemented, and tested it.● Deployed Applications on Development, staging and Production environments.● Researched and Developed Biometric Authentication mechanism using SecuGen Hamster that saved our organisation on expensive licenced software worth $80,000.● Provided field support and Trained Users and Vendors during rollout at various client locations.