Vitaliі Sych Email & Phone Number

Peterborough, Gb

Peterborough, Gb

Lviv, Ukraine

- Support clients- Develop customer support process including tools- Training for customers including developing training materials- Expand Product documentation- Build from scratch and expand the Customer Support Knowledge Base- Client integration management- Search and report bugs on the Platform- Monitoring the timely execution of tickets in AsanaAdditional work with Postman, HTML + CSS, Markdown, Djinja, SQL queries and GitHub

Lviv, Ukraine

Cardano Crocs Club /Uex.Finance / cPoker projects (web2, web3)- Verification of payment, withdrawal, and deposit statuses on platforms, manual cryptocurrency exchange, and other transaction-related actions.- Providing user support regarding the platform and its functionality.- Identifying platform bugs and suspicious activity.- Communicating with the project community and gathering their feedback.- Communication and feedback with the IT department regarding platform functionality and identified issues.- Providing initial support to new/existing clients for requests related to website development, games, and more.

Lviv, Ukraine

Project Bluetti

Lviv, Ukraine

Support for Bolt service users (taxis and scooters).- Providing guidance to users on the application's functionality and the rules of the Bolt service.- Reviewing trip pricing, recalculations, and managing refunds.- Identifying and fixing system bugs or forwarding them to the relevant departments.

Ukraine, Lviv

Support for BlaBlaCar users using the Zendesk system.- Handling prepayments and fraud-related issues.- Managing refund requests.- Identifying and rectifying issues with automated processes or routing them to the relevant departments.- Monitoring suspicious account activity and taking appropriate action to restrict it.

Ukraine, Lviv

Supporting clients of the company on the CRM systems Bitrix24 and Amo CRM.- Identifying and resolving system bugs.- Configuring portals, including automating business processes, setting up sales funnels and their statuses.- Integrating with websites and systems (such as 1C, Prom, Rozetka, OLX), integrating mailing lists, connecting to social network open lines, and configuring them.- Acting as an integrator, and creating portals from scratch based on technical requirements.

Ukraine, Lviv

Supervision of personnel in 15 stores in Ukraine:- Verifying employee work schedules and ensuring adherence.- Monitoring sales using the 1C database, and verifying them through audio and video recordings.- Ensuring the proper functioning of CCTV cameras, microphones, anti-theft systems, visitor counting sensors, and other necessary equipment.- Configuring software in stores and at the office.- Providing technical and operational advice to staff.

Ukraine, Lviv

Real estate for rent or sale (residential, commercial, land):- Introducing clients to the real estate market- Selecting options based on criteria- Arranging property viewings- Providing legal support before contract signing- Offering post-deal consultation