• Communicating and mentoring widely to cultivate a quality culture of customer passion, compliance, and waste reduction• Helping foster a culture among employees in North America region to engineer processes which simultaneously sustain compliance, create customer references and reduce waste• Supporting audit program to assure compliance and evaluating effectiveness of Quality Management System to deliver intended results• Driving Quality KPIs: CoQ, customer issue and nonconformance resolution, project lessons learned, continuous improvement and corrective action cycle times• Collaborating with all functions (Sales, Projects, Engineering, Operations, Sourcing, Services) to Stop the Line early, resolve defects quickly, gather lessons learned and implement improvement actions as needed• Champion for problem-solving methods, emphasis on simple approaches at lowest level with measurable improvement evidence

• Communicating and mentoring widely to cultivate a quality culture of customer passion, compliance, and waste reduction• Helping foster a culture among employees in North America region to engineer processes which simultaneously sustain compliance, create customer references and reduce waste• Supporting audit program to assure compliance and evaluating effectiveness of Quality Management System to deliver intended results• Driving Quality KPIs: CoQ, customer issue and nonconformance resolution, project lessons learned, continuous improvement and corrective action cycle times• Collaborating with all functions (Sales, Projects, Engineering, Operations, Sourcing, Services) to Stop the Line early, resolve defects quickly, gather lessons learned and implement improvement actions as needed• Champion for problem-solving methods, emphasis on simple approaches at lowest level with measurable improvement evidence

Led Test team providing release readiness testing of Data Orchestration and Fleet Management tool. • Assumed Scrum Master role for test team and Release Train Engineer (RTE) oversight for 4-scrum-team ART.• Liaison for cloud operations partner company. Implemented and led weekly interlock meetings.

Led Data Analytics, Compliance, Reliability Program Management, Packaging, and Technical Publication teams during organizational realignment process.• Applied program management tools (Smartsheet) to improve resource planning and release date accuracy. • Developed process to recover customer factory UL inspection costs, saving department $50k+ per year.• Reduced number of open and past due Packaging requests by implementing regular review of open tickets.

Core team quality and reliability representative for multiple new and sustaining Cloud Storage Systems projects.• Represented quality on program core teams to ensure phase gate exit readiness. Provided required Quality deliverables (FMEAs, Reliability Predictions, and Yields) and audited PLCP deliverables for compliance. Identified BOM maturity issue on released programs and assured issue was driven to closure.• Developed and implemented process for Risk Scorecard to monitor, evaluate, and mitigate program risks throughout product life cycle. • Developed system reliability predictions in Reliasoft to ensure targets could be met and identified and reported gaps to Design Engineers for resolution.

Supported all aspects of the Boulder Quality Management System (QMS) for a flow meter manufacturerContinual Process Improvement: o Led a team of Production and Quality employees to address large number of equipment past due for calibration; within one year, increased the number of production equipment found in calibration from 78% to 97%. o Led a team of Engineers and Technicians through weekly data analysis reviews using Minitab macros targeting calibration FPY; the team’s activities contributed to a FPY increase from 69.8 in FY14 to over 75% in FY15. o Led a team of Directors, Managers, and Engineers to investigate and resolve a serious safety incident using Ishikawa diagram; this resulted in the implementation of actions that significantly reduced a major safety risk. o Routinely took lead on urgent Quality investigations to assure issues were contained quickly with a global focus; assembled cross-functional teams, conducted root cause analysis and implemented process improvements. o Integral team member of SWAT team contributing to root cause investigations and warranty classifications.Corrective Actions: o Managed the global Corrective Action Request (CAR) system in SharePoint; initiated CARs, reviewed responses, and verified effectiveness to assure Quality issues were adequately addressed. o Collaborated with IT to increase database security and system robustness; resulted in greater system uptime, fewer system errors, and improved data accuracy. Audit Program: o Lead auditor for Boulder site. Responsible for internal audit schedule and timely completion of internal audits. o Facilitated and assured successful completion of third party audits; participated in Process Audits, Supplier Audits, Safety Audits, and global Cross-Site Audits to help identify improvement opportunities.

Responsible for customer and internal Quality support of multiple programs for OEM and contract manufacturing companyCustomer Quality Support: o Worked closely with customer to define quality metrics specific for their programs. This led to improvements in the RMA turnaround time by providing visibility to the team and identifying areas of focus. Also monitored Quality performance using SPC charts. o Contributed to NPD team activities including participating in supplier surveys and collaborating to create program-specific documentation (AQPs, Validation Plans, PFMEAs). o Communicated with customers and suppliers on issues related to product quality and performance. Internal Quality Support: o Generated, monitored, and presented Quality metrics; this resulted in the implementation of corrective actions which led to a reduction in the number of RMA's, complaints, and NC’d parts. o Introduced and utilized appropriate quality tools (Measurement Systems Analysis, FMEAs, SPC, Capability Studies) to evaluate product and process performance. For example, performed gage R&R for oxygen concentrator product which lead to the elimination of incapable test equipment. o Created, reviewed and approved Quality System documentation (Operating Procedures, MPs, Engineering Specs) in Agile. o Participated in initial supplier approval and the continuing evaluation of supplier performance. o Lead Auditor: planned, coordinated, and conducted internal audits; participated in and facilitated external audits (FDA, ISO, and customer) and Inspections (UL, CSA).

Responsible for applying statistical and other analytical tools to process data to determine and evaluate data trends for a startup pharmaceutical company:• Collaborated with Process Development, Manufacturing and Quality Assurance personnel to analyze, define and troubleshoot process problems, developed data collection strategies, analyzed data and presented results to management. • Analyzed data obtained from a DOE aimed to reduce the variability in the bioassay. Used JMP to generate 4-paramater logistic curves to determine ED50 values and test for parallelism.• Determined specification limits on quality parameters with small sample sizes by calculating tolerance limits. • Responsible for data summaries as per regulatory reporting requirements.• Created database from paper batch records, and charted appropriate data on SPC charts using JMP scripting to allow for detection of process shifts, and created internal website to allow for easy navigation to control charts.

Developed and maintained SAS programs for ARR (Annual Return Rate) and Materials Science Lab for a disk drive manufacturer:- Developed SAS program to update warranty end dates to allow for accurate ARR calculations- Provided SPC and Capability analysis for Materials Science Lab. Implemented new SPC charts, which reduced the false alarm rate by 75%. - Consulted with Supplier Quality Engineering to identify a more thermally effective underfill material for pre-amplifier flip chip assembly.

Worked on a proprietary database of consumer, retail, business to business, publishing and online transactions used for target marketing purposes:- Developed Linear and Logistic Regression Models to assist customers to improve profitability and increase market share using SAS programming in UNIX environment.

Worked closely with Design, Test, and Supplier Engineering by providing general statistics and data analysis support during all phases of tape drive production: - Applied advanced statistics concepts (DOE, SPC, ANOVA, Correlation Studies, and Linear Regression) to consult with engineering groups on process and product improvements.- Provided data analysis support to Engineering to ensure continuous improvement by collecting, summarizing, charting, and reporting complex data sets using SAS programming language, MINITAB, STATISTICA, SQL, MS Access, and MS Excel.- Participated in cross-functional teams aimed at determining root causes of tape drive failures by providing thorough analysis of complex datasets.- Provided gage R&R and capability studies on new measurement tools to support variance reduction efforts and measurement accuracy. As a result, saved Quantum $200K per quarter by recommending expeditious qualification of a new optics flex measurement system.

Implemented Statistical Process Control program in the Manufacturing process of Semiconductor devices:- Led the transformation to paperless SPC at all levels of wafer production and equipment maintenance.- Improved process capabilities by monitoring capability indexes (Cpk).- Researched, tested and implemented new procedures within the PROMIS environment, trained Process Engineers and Technicians in the use of these procedures, and documented new procedures using MS Word. - Established control limits by analyzing historical data in MS Excel, which led to out-of-control measurements being detected earlier, and the average number of daily lots on hold decreasing.- Lowered the wafer scrap rate by creating and maintaining Control Charts and Data Collection Operations.- Wrote scripts to simplify logging and tracking SPC for technicians and operators, decreasing amount of time spent with SPC by approximately 25%.