Pradeep Shinde Email & Phone Number

Pune, Maharashtra, India

India

Pune Area, India

Pune Area, India

> Started my carrier in AWS as Cloud Engineer with BlazeClan Technologies (A Cloud Born Company).> Being a part of Managed Services Team, I worked on multiple International and Domestic IT projects and was taking care of the entire IT infrastructure of Clients.? Handled around 50+ AWS management console and around 700+ linux servers (RHEL, Ubuntu, Suse, Amazon linux) on cloud.> Involved in day to day system administration task, Such as File system management, Disk Management, user management, LVM, NFS, SAMBA, FTP, Web Server, password less SSH, Package management, Job Automation using CRON, Remote file transfer with SCP and Rsync, Backup and restore, Process management etc.> Involved in both Application and OS level support and taking care of the running applications on production server, also designed and implemented monitoring and alerting for production systems.> Set up highly scalable, fault tolerant and highly flexible infrastructure using AWS Elastic Loadbalancer and AutoScaling services. Also involved in deployment and configuration of various application on EC2 instances.> Hands on experience in AWS services like, EC2, VPC, S3, IAM, Route 53, EBS, RDS, CloudFront, SNS etc.> To identify and gather requirements to define a solution to be built and operated on AWS.> Selecting the appropriate AWS service based on compute, data, database or security requirements.> Identifying appropriate use of AWS operational best practices.> Estimating AWS usage costs and identifying operational cost control mechanisms.Environment : Amazon Web Services(AWS),Microsoft Azure, OpsRamp Cloud IT Management tool, Datadog, Runscope, New-relic, Password Vault.

Pune Area, India

Working as Technical Support Engineer (SSD L1) :-• Resolving escalated tickets from L0 support through eSupport (Kayako Fusion) as per the SLA.• Analyzing various reports/notifications generated from server end through OTRS ticketing system such as logwatch reports, scheduled cron jobs related to backup/disk usage or updates for operating system or applications hosted on servers (Linux/Windows).• Troubleshooting the escalated CRITICAL services & analyzing the performance graph (pnp) as well as bandwidth usage graph of monitored services of the network devices like switches, routers, servers in data center through the monitoring tools like Nagios, MRTG and resolving the same if any abnormalities found to maintain the server health.• Hands on experience on the incident management process to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.• Performing scheduled tasks related to NOC back office like backup tasks on servers (Linux/Windows).• Doing Server Management tasks on allocated servers from SSD Executive & preparing reports regarding the same on daily, weekly & monthly basis for allocated servers (Linux/Windows).• Resolving/Troubleshooting/Escalating the abnormalities found in the logs on servers like application logs, system logs, event viewer log reports generated from server end via RDP or SSH.• Assisting the SSD Team Lead for the tasks assigned.• Assisting the SSD Team Lead for report preparations.Environment : Webmin 1.810, Virtualmin 5.03, cPanel 11.42, WHM, WHMCS, Putty, OTRS 5, Kayako Fusion, Cent OS 5/6/7, RHEL 5/6/7, CloudLinux, Citrix Xen Servers, Citrix Xen Center, Windows Server 2003/2008/2012, Nagios 3.5.0, Hyper V, iTop, Citrix Virtualization, KeePass, Psi, Cloud Servers.