Dynamic and data-driven managing consultant with over 17 years of professional expertise specializing in Oracle CX applications. Expert in managing Oracle Field Service Cloud, Intelligent Advisor, Oracle Commerce Cloud/E-Commerce, Oracle B2B Sales and Service Cloud, Oracle Engagement Cloud, Customer Data Management, Data Analysis, Oracle Service Cloud, and PeopleSoft HCM.Delivered 45+ Oracle CX projects for prestigious clients including Keurig, Raymond, Insight, Canon Canada, McNeilus, and Mutual Materials, consistently achieving high-quality results and exceeding client expectations.Certified Scrum Master dedicated to agile methodologies, proficient in concurrently managing multiple projects, and leading client super user training, pilot testing, integrated testing, and design validation.Masterful in proactive communication and stakeholder management, ensuring seamless alignment throughout project lifecycles.Thrives in dynamic, collaborative environments where strategic project management, rigorous business analysis, and strong technical leadership drive transformative outcomes.I am a passionate advocate for leveraging technology to optimize business processes and deliver exceptional value to clients.