Phylicia Salandy Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Fl, Us

• Research, track, monitor, and control membership levels in the assigned territories to meet and exceed our client commitments, goals, and expectations• Develop and help implement production plans for assigned clients, partnering with Customer Success• Work with the Operations team to understand and establish client goals and develop and implement provider plans for meeting those goals• Forecasting staffing needs in the assigned regions and making recommendations, partnering with Recruiting• Create, maintain, and present reports to the leadership team to effectively communicate trends and the status of current tasks• Communicate key insights and findings to Operations team leadership• Actively communicate with Customer Success regarding overall Production trends and client-specific metrics• Monitoring performance KPls of assigned health plan partners, including production and client comps, to accurately represent production progress and inform strategy• Resolving inquiries from Client Success, Network Operations, Network Services, and team members• Consolidating complex analyses into simple, consumable content Focus on driving change through data

United States

Analyze historical data and industry trends to forecast and adjust production levels proactively in response to demand fluctuations.Collaborate with department leaders to determine capacity needs and provide data-driven recommendations for operations to meet client demand.Provide insights and recommendations to senior management based on production analytics, aiding in strategic decision-making related to demand, supply, and client expectations.Continuously monitor and evaluate the effectiveness of production planning strategies, making adjustments as necessary to optimize production and maintain client satisfaction.

Deerfield Beach, Florida

Developed and maintained advanced production forecasts while cohesively working with recruiters to meet staffing demand.Collaborated with leaders to provide accurate demand forecasts, enabling proactive adjustments to staffing needs for optimal coverage during peak periods. Developed and maintained production planning tools and methodologies, providing strategic production insights to senior management and fostering a culture of data-driven decision-making.

Coral Springs, Fl

Managed patient appointments, scheduling, and inquiries, ensuring efficient coordination of therapy services and maintaining a well-organized and smoothly running front desk operation. Handled patient intake procedures, including insurance verification, billing, and maintaining accurate medical records, resulting in a reduction in billing errors and improved patient satisfaction.Coordinated with therapy staff to optimize patient scheduling, minimizing wait times and maximizing therapist productivity, resulting in an increase in patient throughput. Assisted in the development and maintenance of administrative systems, including electronic health records, leading to improved data accuracy and streamlined patient information management. Provided exceptional customer service, addressing patient inquiries and concerns, and facilitating a welcoming and supportive environment for patients and their families.

Associate Of Arts - Aa, Business Administration, Management And Operations

Successfully earned an Associate of Arts in Business Administration, demonstrating exceptional academic performance with a 3.64 GPA..

Certificate, Medical/Clinical Assistant