-Preopening Phase: Handled IT and non-IT related tasks ensuring the bank was fully operational and compliant on time. -ITD budget preparation, CapEx/Opex, ensuring that the branch is equipped with the necessary IT applications and equipment to support their operations.-Setting and developing the Technology Key Risk indicators (KRIs) which shall be applicable within the branch to manage the bank’s exposure to IT related risks effectively.-Provide secure, convenient and highly available systems for users in the branch and remote services such as ATMs, Pos and International and local networks.-Build and maintain strong and effective relationship with the all other related departments and units to achieve the branch’s goals/ objectives.-Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.-Undertake the day to day operation of the mainframe/ mini-computer, in accordance with operating procedures and objectives.-Ensure that activities comply with internal computer operations procedures.-Manage the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.-Maintain detailed knowledge of relevant systems, & new ones as they are implemented.-Provide support to users of the organization’s software and hardware and recognize problems, researches and resolve them.-Assist with installation and loading of hardware and software; logs PC maintenance calls.-Responsible for all computer networks within the branch organization.-Manage the purchases all infrastructure equipment process. -Address the regulatory authority IT requirements.-Ensure that network operates effectively and efficiently; liaise with contractors and suppliers ensuring that network is maintained.-Manage all aspects of system security based on bank security policy.- Additional could be found on CV.

Perform end-of-day, end-of-month, and end-of-year closing and print all the reports generatedEnsure all reports are fully automated to comply with Central Bank and Head Office requirementsImplement and update BDL applications Perform backup for all systems (AS400, AD, Exchange Server, Swift, File Server, and Users PCs) and ensure proper storage of backup media as per policies & proceduresProvide technical support to Swift users.Provide IT support per request from various users. Investigate and troubleshoot issues.Develop, update, and maintain IT related policies, procedures, forms, manuals, system upgrades and fixes logs, software releases log, consumable usage logs, helpdesk incident log.Maintain all the hardware - laptops, computers, servers, photocopiers, scanners, printers, phones, faxes, check readers, check encoders, barcode readers, Wifi access points and routers, print servers, and terminals.Track all hardware (name, model #, type, serial #, location etc. ), and software (licenses, CD library, manuals, etc...).Implement security levels for each user on shared resources.Monitoring and managing system resources including resources usage, disk usage, antivirus, patches deployment, as well as access to equipments in the computer room.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups (Windows & AS400).Apply OS and software patches and upgrades on a regular basis, and improve administrative tools and utilitiesPerform ongoing performance tuning, hardware upgrades, preventive maintenance and resource optimization as required.Performing maintenance,upgrade and troubleshoot of the branch connectivity with KSA and needs: as per request of KSA's team.Assist in planning and implementing contingency site, carry on disaster recovery and business continuity tests.

Assist in defining, creating, and implementing security architecture across the IT components.Create, modify, delete, and maintain all user profiles on all active Operating Systems.Perform IT security audits, generate reports, and write security procedures.Monitor systems used at the Bank, ensure there is no access violation and take appropriate action when any is detected.Ensure adequate physical security over IT equipment.Participate in promoting security awareness program.Implement and review access privileges on systems.Produce monthly reports on overall security issues and findings that must be addressed by management.

Responsible for managing technology support, help desk support, asset management, and technology procurement functions. Manage the help desk team and evaluate performance.Ensure customer service is timely and accurate on a daily basis.Recruit, train and support help desk representatives and technicians.Set specific customer service standards.Contribute to improving customer support by actively responding to queries and handling complaints.Establish best practices through the entire technical support process.Follow up with customers to identify areas of improvement.Develop daily, weekly and monthly reports on help desk team’s productivity.Provide customer feedback to the appropriate stakeholders.