Led the digital transformation strategy at FEMSA's Center of Excellence, demonstrating strong digital literacy by implementing innovative solutions in the Internal Audit Management:- Building of enterprise architecture for the internal audit covering the strategic, operational and implementation level.- Support and continuous improvement for the internal audit work system with implementation of new technologies, process automation and streamlining workflows to boost operational… Show more Led the digital transformation strategy at FEMSA's Center of Excellence, demonstrating strong digital literacy by implementing innovative solutions in the Internal Audit Management:- Building of enterprise architecture for the internal audit covering the strategic, operational and implementation level.- Support and continuous improvement for the internal audit work system with implementation of new technologies, process automation and streamlining workflows to boost operational efficiency. Show less

"We make fun a serious business." We offer our customers the best options for entertainment with our 4verticals in +12 Casinos across the country : Slot Machines, Table Games, F&B and Online Platform.As the leader of the BI Department, I demonstrated strong leadership skills by managing and guiding an 8-member analyst team, focusing on:- Provided strategic insights to middle and upper management, demonstrating strategic thinking in operational and decision-making processes.-… Show more "We make fun a serious business." We offer our customers the best options for entertainment with our 4verticals in +12 Casinos across the country : Slot Machines, Table Games, F&B and Online Platform.As the leader of the BI Department, I demonstrated strong leadership skills by managing and guiding an 8-member analyst team, focusing on:- Provided strategic insights to middle and upper management, demonstrating strategic thinking in operational and decision-making processes.- Developed dashboards and data models using Qlik Sense, Excel, Power BI, etc., demonstrating strong business intelligence skills.*Non-official excel/google sheets "go-to guy" of the office. Show less

In charge of performance, management and profitability of the company's core product (Slots machines) in assigned business unit.- Managed and executed strategic projects, aiming to increase operational efficiency and profit margins, demonstrating strong project management skills.

Proposed, assessed, and managed innovation projects to improve operational results, service levels and customer experience, demonstrating a strong capacity for innovation.- Led innovation projects to boost call center efficiency and customer experience.- Assessed and implemented new tech solutions, ensuring business alignment and ROI.- Used market research and benchmarking to drive process and service improvements.

Responsible for marketing, business development and strategic planning:- Market Research- Digital marketing:- Commercial Events- Content Management

Cost consultant and business process analyst.