Paul Sandison Email & Phone Number

Eastbourne

The focus of the Business Transformation Manager is to ensure the business is fit to meet our customers’ needs in an increasingly digital era. Customers’ expectations are being expanded by the way they deal with other retailers. The Business Transformation Manager role in this case is to drive change that makes our business fit for a future generation of customers who expect information at their fingertips and product availability faster than ever before. Crucial to delivering this, is the integration of on-line customer experience with branches and opening our National Distribution Centre in Northampton.In addition, working alongside other teams to facilitate the implementation of a category managed approach to our product offer including the operation responsibility of visual merchandising and development of a planogram system.Other Projects include our 24/7 Collection Box offering, Customers Terms Structure, our Intranet service, Digital Forms & Workflows and responsibility for process support and product data management.

Driving the development of the company's trade digital commerce strategy including overseeing implementation of B2B services.Identifying new digital opportunities in efficiency and overseeing the digital transformation of the systems and workflows of the business. Implement an intranet platform for an expanding network of branches.Other projects undertaken include setting up a 24hr collection system for customers, streamlining account opening procedures and integration of Direct Debit, production of a quarterly 400+ page product catalogue.

A multi branch business supplying decorating materials to both & retail customers. As area manager responsible for both operations and sales of multiple business units.During this time increasing sales and profitability.Overseeing the re-design of branches to a modern and fresh feel, incorporating new technologies in-store, simplified branch selection of both colour and product and similar experience online as well as offline.

Opening and developing a multi branch tool business.Adapted to changes in the industry where the trend required an online division by setting up MPTools.co.ukBusiness sold in 2015.

Part owner of decorating supply business.Grew from one to six branches quickly in a challenging market. Learnt many lessons from a small business perspective including the importance of customer service that has never been forgotten. As a small business all aspects of ownership and management were required from cash-flow, accounting, taxation, sales, marketing and systems - the ultimate university you might say.Business sold in 1995.

Working as a self employed decorator, initially as an apprentice sub-contractor (the old SC60) for a large contractor. Then for smaller jobs in the local area.