Our purpose as human beings is to connect with others. It is through connection with others that all the good things in life happen to us. Our family, our friendships, our romantic relationships and our business success are all based on how well we can navigate human connection.But it isn't always easy.I provide a practical, "let's dive in" approach to helping people navigate relationships. Whether it's your spouse of 30 years or your new boss that you've only had for a week, my goal is to understand you, your objectives and to bring objective truth and guidance to help you succeed. You know what you want. Let me show you how to get it, all while benefiting not only yourself but those around you as well. Let me show you how to be "the one" that people want to know.

Small and medium businesses (SMBs) have unique technology challenges. The greatest of these is a lack of representation in the market. Between printer, managed IT and software vendors, there's nobody out there looking to make the best choice for your business - only for their own.I will change that for you.Serving as a direct technology executive who works only for you and your business, I will provide you with the insights you need to make the right choices for managing your technology. The questions I most often help my clients with include:1. Do we need to outsource our IT management? If so, who's the right vendor for us?2. Is there any printer vendor anywhere who actually can service our equipment in a reasonable time frame?3. Why are there ten different project management programs out there? Which one is best for us?4. Is there technology out there that could help us be more productive, save money or reduce waste?If you've found yourself asking these questions for your business, send me a message. All initial consultations are free of charge, regardless of the size of your business.

Technology is a part of business. Traditional managed IT and technology services are focused on resolving reactive issues and providing front-line support to your employees when they call or email in for assistance.At nDataStor, we believe that's not enough. Today's tech requires a partner, an executive leader who will work with you to understand your business processes, evaluate your environment against a set of ever-changing standards for the SMB market, and protect you against the compliance, security and other risks that technology brings to your business. As Director of Operations, I am responsible for supporting the entire nDataStor team and ensuring that every single customer receives the absolute best service possible at all times. I also take the lead on the continual training, evaluation and improvement of our technical staff. We do not believe that we can know everything. Technology is too complicated for that. But we will be the ones sitting at your side of the table, building an internal and external team of employees, contractors, vendors and software providers to ensure that technology is not a business expense, but a cost reduction strategy and, in many cases, even a profit center for your business.If you're in San Francisco, Sacramento, Las Vegas or anywhere in between, please don't hesitate to reach out to me. I'd love to talk to you about what we can do for your business's needs.

The world around us is determined to make us feel inferior, insignificant and wrong. We are bludgeoned daily with images, videos, words and opinions meant to show us that the life we lead is insufficient. That we are insufficient. That we are not enough."I Just Want To Be Okay," my new blog and upcoming book, will show you the truth: You are enough. Exactly the way you are. Right now. You don't need more money. You don't need more friends. You don't need a more loving family. You don't need connections or your own business. What you are looking for in others you have the power to find within yourself. You as a human being have the capacity to meet all of your own needs in the ways that you desire.You do not need anyone but yourself.This journey we are undertaking together, you and I, is the most frightening thing we will ever do. We will work together to learn to love ourselves, care for ourselves, understand and defend our boundaries, and remove from our lives the co-dependencies we have created because we did not believe in ourselves.And once that's done...all that's left is to invite those we love back in. Not because we need to, but because we want to.If you're ready for absolute freedom, please check out the blog at https://www.ijustwanttobeokay.com. You're also welcome to connect with me here on LinkedIn. I would love to learn more about you and how you are "okay." Or, if you're not, I'd love the chance to help.

How many things have you left unsaid in your life?For 37 years, I have refrained from speaking my truth more than I have spoken it. I have survived life not through living it, but by subduing it in favor of the sensibilities of those around me. Those who presumed themselves smarter, older, wiser or "better" than I in some way. Or, in many cases, who I perceived to be that way - even if it wasn't true.Not any more.I am writing my truth. Whether someone else needed to hear what I had to say or I did, I need to speak it loud. My tribe and I are entitled to it. Sometimes, that means talking to the past. Sometimes, the present. Other times, the future. Other times, myself. Regardless of what needs to be said, though, it will be silenced no more. I accept the responsibility for and consequences of being myself, from this day forward.I cannot change the past, but I can absolutely let it go. That's what the Unmailed Letters Project is all about. That, and I hope to inspire others who do not speak their truth out of fear. Those who feel the need to suppress who they are for any reason.Together, we will be irrepressible.http://www.unmailedletters.com

The story of your business is the story of you. Throughout life, all of the people, places, things and experiences that you have been through have led you to the position of ruling your own roost and having your own business. But having your own business doesn't mean you have a voice. It just means that you're taken control of your own destiny.Valuable Business Conversations is about giving a voice - or more specifically, a microphone - to those business owners who don't have one. Through networking events worldwide, we are rapidly expanding a network of business leaders, sponsors and members who want to speak up, be heard and tell the story of their business - while listening to and learning from the stories of others as well.It is my distinct honor and privilege to represent VBC in the Western United States, and stay tuned for more information about events in Las Vegas and Silicon Valley before the end of 2020!!!!

Whether you had the courage to move forward to that empty seat 15 rows ahead of you at the last concert you went to or just thought about it, LuvSeats will be the app that revolutionizes your experience with every venue you visit. TicketMaster will help you get the seat in advance, StubHub will get you those tickets you missed out on, but LuvSeats will provide the most value-oriented method of moving up in the world: Buying those better seats directly from the person who missed the show...while it's still happening.LuvSeats will serve:- Season ticket holders who aren't able to attend every event and want to recoup a portion of their investment;- One-time ticket buyers when the babysitter calls and their children are sick, but they don't want that lingering sense of frustration for "blowing" their ticket price;- The super fan who's always at every game in the back row because they can't afford a better seat, but desperately wants to be right in the action; and- The group of friends who all booked tickets to the same show, but were too busy to ask each other about it and are now sitting in five different sections instead of together.Interested? So was I when I first heard about it. We're currently looking for early stage investors, so if you want to be the driver behind the next app that will redefine the event attendee experience, please feel free to connect!

Leading a team of partners, security specialists, technical engineers and vendors, I am responsible for identifying, evaluating, testing and implementing the most secure technology solutions available for companies throughout the Las Vegas valley, and then supporting those solutions and our clients' complete technology environment to ensure security, efficiency and profitability."It takes a village" is the proper approach to the modern IT security landscape. Long gone are the days where a single firewall or piece of software was enough to protect your business. With a focus on layering the best security services and technology on each attack surface - both technological and human - I am committed to ensuring that my clients' names never end up in the news alongside Capital One, Experian and others who've been victims of data breaches."Hope for the best, plan for the worst" is another adage that I follow. In addition to protecting data from unauthorized disclosure, we also focus on protecting it from destruction. Through disaster recovery solutions which allow for less than 15 minutes of downtime in the event of catastrophe - and which are a lot more affordable than you think - we're also going to ensure that hardware failures and power outages don't stop your business either.

Leading the Managed IT Services division at AIS, I am responsible for empowering our team to provide the best technology service experience available to small and medium-sized businesses in Southern Nevada and California. I continually strive to tactfully execute all my efforts through the AIS purpose, "To provide technology that works and revolutionizes your business, with service you'll fall in love with." Direct duties include:• Providing constant development of AIS staff to capitalize on their talent with the knowledge and skills to offer a phenomenal customer experience• Serving as ‘The Vanguard’ of Managed IT Services policies and processes to match or exceed the pace of technological innovation• Consulting with our current and future partners and customers to produce improved revenue, profitability, and efficiency• Continuously modernizing AIS' Managed Services operations to stay ahead of hackers, corporate espionage, and emerging threats to SMB security and infrastructure• Contributing to the ascension of AIS as the leading technology management company in the Southwest through membership on the executive management team• Reinforcing the AIS-NOW culture and leading by example through community engagement, volunteering, and activism

As I continue my career with Intelligent Technical Solutions, I've been granted the opportunity to move into a new managerial role. I'm excited to continue as a senior leader in the organization responsible for:• Making sure that the customer comes first in every single interaction they have with us.• Providing direct support and leadership to the organization’s customer-facing front-line supervisors and their technical teams, including guidance on both procedural and technical issues; and• Working with my team to build the customer service and support framework that will enable the organization to continue rapid expansion across multiple states.

• Took on the role of primary customer relationship manager for the organization’s largest clients and most complex technical environments.• Spearheaded the creation and development of a new Proactive Service team responsible for maintaining, securing and providing disaster recovery to all clients, and expanding the organization’s service operations to 24/7 availability.• Became involved in designing and refining the process of recruiting, evaluating and hiring new technical personnel throughout the organization’s teams.

• Provided direct support to end users at all levels of business, with a focus on superior customer service and relationship management.• Interacted with a wide variety of technologies, including Windows and Apple Mac OS X workstations, Windows-based servers and VMware infrastructure technology.• Completed on-the-job training and work on advanced information technology concepts, including networking, server administration and setup, and advanced storage systems.

Taking the next step in supporting the world's leading technology, providing network, infrastructure and server support to the nation's leading small and medium businesses, one phone call at a time.In this role I provided support to these businesses with both workstation and server problems and issues, using enterprise-level tools such as Kaseya. Keeping these businesses running and their employees productive was my sole passion, and I made sure every issue was resolved the right way, the first time.PREVIOUS POSITIONS: Remote Services Technician, Solutions Engineer

• Spearheaded creation, implementation and documentation of significant majority of outbound sales call center procedures for new niche product in automotive dealer market, leading team growth from six employees to 26 employees in less than two years, with continued growth poised at one agent per month indefinitely, based on revenue.• Created comprehensive training, coaching and disciplinary program which improved client satisfaction survey scores by 47%, reduced below-standards employee performance by 87.5%, and reduced retention and training expenses for new hires by 18% within four months.• Designed client service and retention processes and procedures which resulted in a 16% drop in client contract terminations while also centralizing client services into a unified organization.• Pioneered changes to call center financial management which resulted in a 14.5% reduction in overall expenses while maintaining service levels for all clients and improving client retention and customer service and sales performance across all key performance indicators.PREVIOUS POSITIONS: Declined Services Advisor, Declined Services Manager

Pioneered superior service using technical expertise and communications skills to provide technical and customer support to customers of leading software and hardware companies, including Rosetta Stone and Radio Shack, while being recognized for performance and promoted into a training position.Created and managed call center training for new agents serving approximately 60 clients for a variety of customer service and technical clients. Implemented use of standardized training and education system and employee evaluations during training to determine focus areas and streamline training time, reducing overall employee ramp-up period by 53.3% in six months.

Took on increasing responsibility from call center agent to become training lead and supervisor on new client project generating $6.2 million in annual revenue from Wild Blue, a satellite internet service provider.Pioneered launch of new client inbound technical support team of 60 agents to provide support to Wild Blue satellite internet service customers across the United States and Canada. Increased first-call resolution by 81.3% during three-month period over prior in-house technical support team.

Provide inbound customer service to a wide variety of clients in the telecommunications, direct sales, marketing, hospitality and finance industries.