Charalambos Psaras Email & Phone Number

Cyprus

Cyprus

Larnaca, Cyprus

As a sales supervisor in an airport duty-free store i am responsible for overseeing and managing the sales team and ensuring that sales targets are met. Primary role is to motivate and coach sales staff, providing guidance and support to help them achieve their targets. Some of the specific tasks that a sales supervisor in an airport duty-free store might perform include: Managing and scheduling staff: The sales supervisor is responsible for creating schedules for the sales team… Show more As a sales supervisor in an airport duty-free store i am responsible for overseeing and managing the sales team and ensuring that sales targets are met. Primary role is to motivate and coach sales staff, providing guidance and support to help them achieve their targets. Some of the specific tasks that a sales supervisor in an airport duty-free store might perform include: Managing and scheduling staff: The sales supervisor is responsible for creating schedules for the sales team, ensuring that there are enough staff members available at all times to handle the customer traffic.Monitoring sales performance: The sales supervisor tracks sales data to determine if the sales team is meeting their targets. They may also conduct regular performance evaluations to provide feedback and identify areas for improvement.Training staff: The sales supervisor provides ongoing training and coaching to the sales team to help them improve their sales techniques, product knowledge, and customer service skills.Ensuring excellent customer service: The sales supervisor ensures that the sales team provides excellent customer service, addressing any customer complaints or issues that arise.In short, a sales supervisor in an airport duty-free store is responsible for ensuring that the sales team is performing at their best and delivering an excellent customer experience, while also achieving sales targets and maximizing revenue for the store. Show less

Larnaca, Larnaca District, Cyprus

Supervise the check-in of passengers ensuring that all staff is well allocated on the counters, well briefed on any requests and/or any special requirements of flights operation. Assist check in staff with any questions or problems during the check in process. Ensure all actions conform with the relevant Airport Authority Regulations, contacts immigration authorities when necessary for various enquiries regarding passengers, in cooperation and liaison with the Duty Officers. Make sure… Show more Supervise the check-in of passengers ensuring that all staff is well allocated on the counters, well briefed on any requests and/or any special requirements of flights operation. Assist check in staff with any questions or problems during the check in process. Ensure all actions conform with the relevant Airport Authority Regulations, contacts immigration authorities when necessary for various enquiries regarding passengers, in cooperation and liaison with the Duty Officers. Make sure check-in staff complies and adheres to Company Policies and Regulations pertaining to appearance, mannerism and customer service approach. To comply with the existing legislation, the relevant rules and regulations pertaining to Safety and Security, Health and Safety at Work, Environmental and Quality Management. To monitor and promote safety and security procedures, safe working practices, environmental issues (recycling, fuel consumption and pollution avoidance) and quality measurement practices. Show less

Cyprus

Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing to increase on-time performance in ground station. Welcoming guests and managing guest queries in timely and efficient manner. Handling all baggage inquiries/discrepancies with tact and an exceptional customer service approach. Check-in services (SITA Departure Control System or manual check in) trained on different DCSs such as, Altea of… Show more Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing to increase on-time performance in ground station. Welcoming guests and managing guest queries in timely and efficient manner. Handling all baggage inquiries/discrepancies with tact and an exceptional customer service approach. Check-in services (SITA Departure Control System or manual check in) trained on different DCSs such as, Altea of Lufthansa, Altea of Aegean Airlines, SDCS of Tarom Romanian Airlines, SSCI SABRE for Belavia, Alitalia and Air Serbia, E-RES for Easyjet, just to name a few. Main goal to maintain the leading Ground Handling operator in Cyprus meeting and exceeding customer expectations, promoting Air Travel in Cyprus, through quality services at competitive prices through Show less