Priscilla Saynay Email & Phone Number

Houston, Texas

Houston, Texas Area

• Promoted to develop and lead primary Quality teams in US and China; Developed improved testing protocols and enhanced quality performance standards for Fashion Jewelry, Handbags, Apparels, Shoes, Children's Products.
• Served as the interim leader for the primary US Quality team (10+ team members).
• Managed a Request For Proposal (RFP) for a 3rd party testing facility and process.
• Established a Tarnish Test program for the Fashion Jewelry category.
• Improved testing protocol for restricted substances and performance standard in all corporate product lines.
• Designed/implemented team processes and procedures for a China Quality Control team.

Houston, Texas Area

• Established a primary Quality Control team at the Distribution Center level by collaborating with and closely coordinating Freight Logistics, DC Management, Primary Merchants and Supply Chain/Sourcing.
• Established US Quality Control team and processes from ground up.
• Established statistical sampling inspection for inbound audits and quality processing.
• Led Quality in a company-wide handbag quality improvement program.
• Established and maintained quarterly quality alignment standards for Critical, Major and Minor classifications, coordinating with Merchants, Vendors and third-party inspection agencies.

Houston, Texas

• Developed Quality processes and managed the quality team for Stella & Dot Third Party Logistics in Houston. Served as the sole company representative on premises.
• Implemented Stella & Dot quality accordance processes, including First Article, statistical sampling of inbound products and Quality Control approval process for Houston Third Party Logistics.
• Provided oversight and trained Third Party Logistics (in Houston and Belgium) and Vendors to verify adherence to processes for cost control and QA compliance.
• Engaged with Houston Third Party Logistics in order to carry out operations to transition logistics to a company-owned Distribution Center in Ohio.
• Provided training, advice and guidance for the implementation of Quality Assurance processes in the new company-owned Ohio Distribution Center.

San Francisco, California

• Recruited to manage and lead Customer Service team (After Sales) to increase productivity and stream line processes. Collaborated with Operation Team to customize display needs to new stores/vendors.
• Managed, developed, trained and grew the After-Sales Service Department.
• Managed and improved executions from invoicing, part orders, shipping, credit, returns, budget and inventory control.
• Liaison with Geneva headquarters for annual exhibitions domestically and internationally, parts orders, special orders, receiving to and from Geneva.
• Coordinated and prepared budgets for displays, New Account Kits and shipping.

San Francisco, California

Managed new and existing accounts for customers of fine jewelry; Provided superior customer service and post sales support; Managed custom/special jewelry orders; Created novel jewelry design drawings for production; Coordinated road show exhibitions (JCK, JGX, and SJTA); Supervised projects with an independent public relations firm for promotional.

Napa, California

Recruited to lead reorganization and turnaround of campus student center operations serving a 1,500-student population; Managed all aspects of operations, including Facility Interior Maintenance, Entertainment Planning; Scheduling, Event Planning & Management, Food Service Sales & Operations, Budgeting; Inventory Management, Staff Scheduling.