Information Technology Help Desk Technician
CurrentIT Helpdesk TechnicianExperienced in resolving technical issues and providing exceptional user support, including managing helpdesk tickets, computer imaging, spam/phishing prevention, and application support (Zoom, Office 365). Proficient in troubleshooting hardware, peripherals, and network issues, as well as handling onboarding/offboarding processes. Skilled in Active Directory, user access management, and deploying laptops using Intune/Autopilot.Key Skills:Freshdesk, Office 365, ZoomAD User Creation & ManagementLaptop Imaging, Intune/AutopilotHardware/Peripheral TroubleshootingPhishing Prevention (MX Tools)Microsoft Admin (User Access, Licensing, Exchange, Security)