Pete S.

Pete S. Email and Phone Number

IT Director ✦ Service Delivery ✦ Operations Management @ CoverWallet, an Aon company
Pete S.'s Location
Rochester, New York, United States, United States
Pete S.'s Contact Details

Pete S. personal email

About Pete S.

I am a resourceful IT Leader highly regarded for reducing costs, leading departments, providing expert business transformation services and solutions that enable dramatic bottom line results. Versed in identifying and implementing cutting-edge information technology solutions and enterprise systems to facilitate business processes, opportunities and strategic objectives. Possessing an in-depth background in Business Analysis, Project Management, Customer Service, Documentation, and Training. Respected for high integrity and ethical standards.Contact Information: PScheuering@gmail.com ✦ 585-678-1210

Pete S.'s Current Company Details
CoverWallet, an Aon company

Coverwallet, An Aon Company

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IT Director ✦ Service Delivery ✦ Operations Management
Pete S. Work Experience Details
  • Coverwallet, An Aon Company
    Director Of Information Technology
    Coverwallet, An Aon Company Dec 2020 - Present
    New York, Us
    Aligning strategic business goals as well as assigned projects with the correct technology that will ultimately grow the business.✓ Planning and implementing technology standards for current and future growth.✓ Creating IT governance policies and procedures for security and compliance.✓ Leading efforts to improve IT processes through automation.✓ Overseeing project phases and ensuring timely completion of projects.
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  • The Bonadio Group
    Application Development Manager
    The Bonadio Group Jul 2018 - Dec 2020
    Pittsford, Ny, Us
    Providing direction and leadership for the Application Development team. Focusing the Application Development team by establishing strategies behind their work resulting in the production of solutions the exceed expectations.✓ Collaborating with business and IT partners to support requirements identification, development, testing, and implementation of projects.✓ Designing solutions that reduce the time to complete tasks by 90%.
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  • The Bonadio Group
    Help Desk Manager
    The Bonadio Group Jul 2014 - Jul 2018
    Pittsford, Ny, Us
    Enhanced internal customer satisfaction by identifying IT service needs, implementing SLA's for support functions, and creating a customer service oriented culture within the IT department.✓ Effectively implemented workflows and processes for Help Desk staff to improve the quality of service.✓ Established processes by standardizing support tasks lowering ticket resolution times by 25%.✓ Managed assigned service requests to meet or exceed defined service level expectations.
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  • The Bonadio Group
    Sharepoint Administrator
    The Bonadio Group Jul 2010 - Jul 2014
    Pittsford, Ny, Us
    Administered a SharePoint environment with 99,9% uptimeCreated SharePoint solutions that improved organizational efficiency
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  • Harris Interactive
    Sharepoint Specialist
    Harris Interactive Aug 2008 - Jul 2010
    Chicago, Illinois, Us
    Worked with customers to assist with security management and provided training for 1,000 end users. Increased process efficiency by creating forms that effectively integrated with SharePoint workflows.✓ Enhanced business processes, allowing multiple teams to collaborate on projects.✓ Built and maintained knowledge-sharing solutions that permitted users to quickly find documents and information.
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  • Harris Interactive
    Help Desk Manager
    Harris Interactive Jan 2008 - Aug 2008
    Chicago, Illinois, Us
    Trained Help Desk staff to support new products to enhance customer satisfaction and gain referrals.✓ Supervised a team of Help Desk analysts.✓ Ensured reported issues were resolved within the IT Department's service level agreement.
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  • Harris Interactive
    Technical Support Specialist Iii
    Harris Interactive Oct 2003 - Jan 2008
    Chicago, Illinois, Us
    Provided exceptional customer service while delivering end-user support for technical issues.✓ Conducted training classes on effective methods for employees to use their computers.✓ Managed various IT deployment projects, with projects completed on time and under budget.
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  • Gemini Voice Solutions, Inc.
    Senior Product Manager
    Gemini Voice Solutions, Inc. Oct 2000 - Oct 2003
    View
  • Element K Is Now Skillsoft
    Senior Instructional Designer
    Element K Is Now Skillsoft Nov 1997 - Oct 2000
    Nashua, New Hampshire, Us
    View

Pete S. Education Details

  • Rochester Institute Of Technology
    Rochester Institute Of Technology
    Information Technology
  • State University Of New York At Oswego
    State University Of New York At Oswego
    Elementary Education
  • Rockland Community College
    Rockland Community College
    Engineering Physics
  • Ramapo College Of New Jersey
    Ramapo College Of New Jersey
    Enviornmental Science

Frequently Asked Questions about Pete S.

What company does Pete S. work for?

Pete S. works for Coverwallet, An Aon Company

What is Pete S.'s role at the current company?

Pete S.'s current role is IT Director ✦ Service Delivery ✦ Operations Management.

What is Pete S.'s email address?

Pete S.'s email address is ps****@****dio.com

What schools did Pete S. attend?

Pete S. attended Rochester Institute Of Technology, State University Of New York At Oswego, Rockland Community College, Ramapo College Of New Jersey.

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