- Second Contact for Customers - Trouble Shooting Customer Issues over the Phone - Setting up service for devices as required - Resolving customer issues - Organizing Callbacks for customers.

- Organizing Stock Deliveries and Maintenance of Warehouse - Administration of Stock Location and Transfers using Dealer Pro software - Use of Forklift to ensure the workshop receives stock as required - Maintain the company truck and ensure correct handling of stock

 First Point of contact for all Customers - Ensuring all Legislation and Legal Requirements are followed - Liaising with Customers, Pre-Delivery staff and Management to ensure on time delivery of New Vehicles - Continual Customer Service and Sales Training - Developing new Sales Skills and Customer Service Skills - Regular follow up with customers, Face to Face, Via Phone and Email

- Manage customer requests, complaints or general information requests via telephone and face to face. - Manage the Buys and Loans and Personal Finance of the Business - Setting and Meeting all KPI’s - Ensuring customer Privacy is maintained - Liaising with Store Owners to ensure Store is run to achieve KPI’s and Customer service requirements - Liaising with Local Police - Conduct customer surveys as required - Training of New staff in all aspects of the business - Continual development of myself and staff through team meetings - Maintain Store Floats and Bank accounts - Delivering on Cash Converter’s Customer Charter

- To effectively manage the day to day operations of the business - To provide clear leadership in the delivery of sales and superior customer service - Ability to manage a high workload under pressure within strict time frames - Stock control and security - Merchandise and staff presentation to company standards - Training and development - Problem solving capability

- Customer Service - Handling customer Complaints - Staff Training and Development - Managing Day to Day Shifts - Stock takes and Accepting Deliveries - Balancing Tills and Floats