• Directed visual design, brand consistency, and production for the child sponsorship program, serving over 850 corporate and private sponsors of 360+ students.• Leverage visual storytelling to create personalized graphics and generate engaging narrative copy describing student life in keeping with brand guidelines.• Edited and produced 2000+ personalized child sponsor videos annually to showcase our mission and reward donors through direct emotional connections.• Delivered all 2000+ during the COVID-19 pandemic by innovating a fully remote, international tele-filming production using modern streaming software and cloud-based file management systems.

• Guide grieving families through selecting, designing, and approving personalized memorials for lost loved ones through empathic support and memorial expertise.• Translate familial narratives and decedent biographies into detailed technical designs while navigating an eclectic array of cemetery regulatory requirements.• Champion modern business practices and pioneer innovative technology solutions to improve process efficiency and solve aging industry challenges. • Successfully revitalized a challenging sales environment at a dedicated showroom by implementing user-centric design thinking to enhance customer experience and rebuild trust.

Independent design, illustration, photography, film and game writing, production, acting, voice-overs, editing, and animation. Writing Credits:PAIZO ENTERTAINMENT - TTRPG AUTHORStarfinder - Ports of Call (2023)Starfinder - Drift Crisis (2022)Starfinder - Galactic Magic (2021)Starfinder - Tech Revolution (2021)KOBOLD PRESS - TTRPG AUTHORWarlock 33 - Lost EmpiresWarlock Lair 69 - The Argent KingWarlock Lair 63 - Edge of the AbyssWarlock Lair 54 - Legend of Beacon Rock

• Implemented user-focused UX design principles and business analysis to redesign and future-proof Topgolf’s flagship game selection interface and Swingsuite UI.• Conducted focus group testing and usability evaluations to iterate and improve design concepts and develop UX personas, user journeys, and process flows.• Elicited and analyzed user and stakeholder needs to inform technological development by generating comprehensive software design documentation and technical writing.• Created wireframes, prototypes, concept renders, and other design artifacts for the Technology Innovation team.• Improved operational efficiency, accessibility compliance, and safety by identifying and resolving workflow bottlenecks through user experience research and testing.• Cross-departmentally trained continually to be a Topgolf domain expert on all proprietary and integrated technology systems. NERF Blaster Champion.

• Led and mentored a top-performing team of 15-25 Senior Fraud Specialists and provided shift leadership for up to 250 call center specialists.• Analyzed complex customer transactions to identify fraudulent activity.• Developed a novel ATM skimming detection method, preventing about $5 million in fraud per quarter and leading to several arrests by local law enforcement.• Researched and communicated emerging fraud scenarios with regulatory-compliant procedures and call scripting to mitigate those trends.

• TS/SCI Clearance, • National Defense Medal• Honorable Discharge