Peter Cook Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Digital strategy and transformation sales and delivery practice leader focused on accelerated client value spanning customer, partner, and employee experiences ripe for digital disruption. Engagements included using AI to improve operating efficiencies and product quality for large manufacturing and distribution companies.

Austin, Texas Area

Transformation lead for the transition from a product-centric company to Software-as-a-Service, across the customer's full 'Buy' and 'Ownership' lifecycle. Built a digitally agile enterprise that delivered:- Self-service customer support using AI ChatBot while maintaining market-leading CSAT scores- Introduced data-driven Customer Success that improved.

Austin, Texas Area

• Led Client Success services delivery and transformation for leading Organizational Intelligence professional services firm focused on Strategy, Value Chain, and Commercial Excellence insights.
• Drove full lifecycle business development and client relationship management activities with focus on client retention (>94%).
• Pioneered product development of digital services to address client strategic pain-points and business objectives.

Greater New York City Area

• Global lead for sales and services product management team responsible for defining and deploying IBM’s Digital Channel experiences. Propelled the adoption of a commercial excellence program to improve sales.
• Trusted advisor to CEO-sponsored senior executive team, driving overall digital marketing, systems-of-engagement digital transformation initiatives, and implementation plan.
• Pioneered next-generation Cloud/SaaS eBusiness Applications for a consistent and seamless customer experience spanning Discovery, Learn, Try, Buy, Adopt, Manage, and Advocacy, across any-device platforms.
• Re-engineered strategic pricing analysis to transition to subscription-based Services.
• Led adoption of customer-centric Product Management, Consulting Sales approach, Design Thinking and Agile methods across global stakeholders. Fourteen direct reports with extended commerce team of >250.
• Over 25% year-on-year channel growth on multi-billion dollar base.

San Francisco Bay Area

• Global sales strategy and business development lead for IBM's Digital Online Commerce channel. Responsible for channel growth strategy, global deployment, and related enterprise transformation. Established global.
• eCommerce Sales Growth and Operations Execution. Drove eCommerce penetration from ~3% of direct business to 10%. Captured an average of $5M/yr in transaction automation opex savings. Developed global pipeline.
• Digital B2B Marketing, Analytics, and Demand Generation Programs. Led competitive benchmarking, industry trends, and B2B commerce marketing activities, balancing innovation with tactical execution. Pioneered the.
• Global Partner Roadmap. Drove third-party partner business development strategy. Identified over $1B in addressable eCommerce opportunity. Owned relationships with client commerce solution providers.

San Francisco Bay Area

• Responsible for sales and delivery of large scale value chain engagements in the Strategy & Transformation consulting practice; Industrial and Consumer Goods focus.
• Sales Leadership. Consistently sold $10-20M/yr with on-time and in-budget delivery.
• Program Management. Simultaneously led multiple client teams of up to 40 consultants; responsible for opportunity identification, sale, project P&L, client relationship, people management, and delivery excellence.
• Set-up and managed profitable 20-member Center of Excellence for B2B Collaboration; Practice P&L responsibility.Sample Client Engagements (Sales Lead & Project Delivery Executive)
• Delivered business-critical outsourced cloud B2B commerce solution for >90% of client revenue stream.
• Transformed Sales & Operations Planning (S&OP) for a high-growth consumer electronics company. Realized 20% improvement in order fill rates, 25% inventory reduction and 2% lower COGS.

San Francisco Bay Area

South Africa

Master Of Science (Ms), Computer Integrated Manufacturing

Bachelor'S Degree, Management Science