Developed a CRM governance approach, build up and manage the CRM governance team. Definition of a unified process landscape and transfer of relevant sales, service and marketing processes to a unified digital cloud platformDevelopment of a uniform master data concept for the topics customer data, supplier data, installed base as well as marketing attributes. Develop a commercial excellence apprach, build up and manage the Commercial Excellence team.Managing the internal sales excellence project focusing on a more efficient sales approach and organic growth of 4-6% per year via optimal route to market setups.Highlights:- Conceptualized and developed a holistic senior sales management training. Conducted trainings with more than 300 senior sales managers worldwide.- Conceptualized and developed a holistic front sales management training. Supervising the training rollout to all sales managers worldwide.- Design of a Sales Excellence Playbook with individual initiatives to improve efficiency, effectiveness, revenue growth and increase customer satisfaction- Development of a catalog of measures as well as sales setup (route-to-market) and KPIs to optimize the sales setup per market and product area. Gradually rolling it out to all business/market combinations.Next to come:- Conception of a subscription-based sales model

Developing and managing a global template approach in a 18.000 people manufacturing business.Managing one template to cover:- Sales- E-Commerce- CPQ- Service- Customer Portals- Field Service- Customer Satisfaction- ERP Integration- Website Integration- Business Warehouse and Analytics integration- Master Data Management Integration- Office 365/Outlook IntegrationHighlights:- More than 5.000 users globally using the central one template solution - >50% of Customer Service Inbound Channel handled via CRM- Improvement of NPS Score by >30 points- Integrated pipeline forecasting and analytics feautures- Integrated end-to-end processes for Sales, Service and Marketing starting outside the company on the website or customer portals up to multiple back and forth processes with the ERP backend

Developing and managing a global template approach in a 22.000 people manufacturing business with integration into a 160.000+ people corporate.Managing the global community and driving forward the development/rollout of additional modules like marketing and service whilst governing the exisiting sales approach.

Creation of a holistic concept for customer relationship management.Development of a requirements specification with subsequent multi-stage vendor selection.Implementation and maintenance of a CRM system for a medium-sized industrial company.

Driving strategic marketing and hollistic business development.-Rebranding-Developed digital marketing approach-Developed trade fair concept including sales trainings-Conducted market and competitor researches-Developed white spot analysis to identify new market segments and potential customers-Acted as public releations manager for press statements

Business development on two key white spot markets: North America and AustraliaManaging key accounts in North America, Australia, Denmark and Germany in the wind turbine industry

Sales Areas: Denmark, Norway, UK Großbritannien, Ireland and North AmericaProduct Manager for Offshore and Ship building components worldwide

Selling Forgings and Roundbar-Steel to Customers in Germany