Pedro Sebastián Márquez Jacobo Email & Phone Number

Ciudad De México, México

Ciudad De México, México

Provided support and assistance to more than 16 countries inside the Latin American gaming network community. Improved the quality of retail sales sites that handle the Magic and D&D brands, while increasing the player base by enhancing the customer experience.Executed a full regional reverification for Latin American stores to establish a minimum quality of businesses inside the network. Implemented biweekly livestreams for retailers, created training videos and spearheaded communication initiatives like the WPN Product Resource Guide to guarantee that they receive the full spectrum of information needed to develop their business. Aided LATAM’s community manager in the creation of “in-world lore”, “new product” and “how to play” YouTube videos, reels and images aimed to attract new players while bringing back retired veterans. Analyzed and reported the response that players, retailers and distributors had on social media regarding rule changes, product announcements and events. Dealt with the challenges of implementing “at-home” strategies for an in-store game during the Covid-19 Pandemic.

San Luis Potosí, San Luis Potosí, México

Worked achieving assigned cash targets with an average of 98.40% being113.55% the highest percentage achieved the first Quarter.Provided customer service and assistance for a portfolio with over 1500different business.Able to reconcile big profile accounts with balances over $250,000.00USD past due balances.Manage a credit portfolio with a monthly value of $7.2 Million USDollars with a cash income between $3.8M - $6.1MMaintain my portfolio at a current balance percentage between 80% and84%

San Luis Potosí, San Luis Potosí, México

Simultaneous translator for the Mayor of the County ofBurlington, North Carolina during his diplomatic visit to the State of SanLuis Potosí.Increased the volume of students, by ensuring a better service doubling itin the past two months from 200 to over 500 students enrolled.Administrate the language school with the highest review rate in thematters of quality and services in the San Luis area per company/studentsurveys.