Key Responsibilities• Work closely alongside the Regional Manager, Head of Retail and other senior managers, tomaximise sales.• Drive your team to consistently achieve and meet monthly/quarterly/annual KPIs.• Improve lead conversion.• Increase showroom turnover and meet monthly/quarterly/annual KPIs.• Work with key stake holders to evaluate the store's sales performance and identify keydevelopment areas.• Responsible for the day to day running and management of your assigned Showrooms,ensuring operational requirements of the Showrooms are met.• Support the business to implement H&S standards, maintain compliance and undertake H&Sactivities as and when required for your showroom.• Plan and delegate showroom responsibilities to your team, to ensure optimal operation.• Support recruitment and selection activity with the Regional Manager and People team, which may include shortlisting, interviewing and selecting candidates; support the induction and on-boarding of staff in your Showrooms.• Ensure people processes and procedures for your team are adhered to including, managingabsence, leave requests, holiday leave, training and development.• Support and manage your team’s performance, objective setting and the annual reviewprocess.

Key Responsibilities & Achievements- Oversee day-to-day showroom operations, ensuring a welcoming and visually appealing environment for customers.- Top Salesman in the showroom.- Develop and implement sales strategies and processes resulting in £ 2 million in sales revenue.- Collaborate with architects, builders, interior designers, and clients to create customized kitchen, bedrooms, bar, and media wall designs to exceed their expectations.- Oversee a portfolio of high-end kitchen projects from Häcker, Quantum, and Gacci with projects ranging from £30,000 - £150,000.- Working with high-end suppliers such as Siemens, Bora, Miele, Gaggenau, Wolf, Falmec, Laminam, X-Tone, Neolith, and Quooker.

Key Responsibilities & Achievements- Demonstrated Sigma 3's product line to clients and effectively communicated the benefits of their kitchen.- Conducted on-site measurements and coordinated with installation teams to ensure seamless project execution.- Working with mid to high-end suppliers such as Bosch, Neff, Elica, Falmec, and Silestone.- Handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction. Projects and positive client reviews on the company website.

Key Responsibilities & Achievements- Produced detailed kitchen designs with expert advice and consultation to clients in designing their dream kitchens.- Collaborated with customers to understand their specific needs, preferences, and budgets to produce detailed kitchen designs and proposals.- Closed £1.2Million in gross sales in a year and invited to Winter Conference for excellent performance and managing 130+ customer kitchen projects in a year.- Awarded by Showroom Manager for being driven to hit targets but never too busy to help the team.- Customer projects featured in the company magazine and YouTube channel.

I had the opportunity to work as a Business Development Manager while pursuing my CIMA qualification. Unfortunately, I became ill due to a combination of a heatwave and a roommate leaving the window open during a sandstorm, which exposed me to harsh conditions and forced me to withdraw from the training program.

FEEDBACK: "The K13 team realised our vision for a new garden patio. We were very pleased with how Prabhjot Seehra and his team responded to our changing requirements throughout the project. The patio was designed and built to a high standard meeting our expectations." - Thierry & Daniela AckermannWHAT WE ARE ABOUT?K13 Construction is about 'Creating Your Vision'. We are devoted to providing excellent service with work you would be proud of. We aim to build long-term relationships with all of our clients by providing reliability, trust and quality execution. It’s our goal to get the job done right as rapidly and as safely as possible for our clients.As we move into the future we are constantly striving to develop our ability to serve our clients with the most up-to-date, cost-effective trade service. We also aim to reduce environmental damage by recycling and using renewable energy.

- Awarded 2 Beats Headphones for Top Salesman on Beats Promotion- Whole Team Recognised by Sheraton for excellent campaign- Recognised by Dixons Manager for Exceptional Service- Recognised by Reiss Manager for Exceptional ServiceCUSTOMER SERVICE JOB ROLE:Customer Service & Passenger Assistance Premium Passenger CareService RecoveryFirst & Second Line ManagementReporting, data Collection & Innovation Airside EscortingTRAVEL RETAIL JOB ROLE:Representing Brands (Beats, Reiss, Pink, Swing King, Sheraton & Etc)Driving SalesSupporting Your Airport Operation Leading The Way Through Added ValueTravel Retail Experience

AWARDS / RECOGNITIONS:Calm Under Pressure By Matthew ColleyGreat Job When Step-Up SV By TushaFor Taking Control & Stepping Up when required By Jenna/PalwashaOrganisation, Communication & Team Work By STL SteffOrganisational Skills By TushaFEEDBACK:I just wanted to say that Prabhjot (Airside Team Leader) did a really great job working with us to manage immigration today. He was cooperative, friendly, took initiative and very responsive. I couldn’t have asked for better help.Thanks and regards,Marco NgPassenger Services Manager - OperationsTerminal 2 Customer Relations and ServiceJOB ROLE:Lead, motivate and allocate up to 20 Passenger AmbassadorsCoach them and instil the customer service ethic Organise and be responsible for day-to-day operations Communicate with Passengers, Team, Supervisors, Managers & Terminal OperationsKeep passengers a priority Continually improve performance and processInvestigate and resolve incidents Step-Up Supervisor taking responsibility

AWARDS / RECOGNITIONS:Awarded for LEGENDARY CUSTOMER SERVICE by Ernest Patterson, Chairman, OmniServ LtdJOB ROLE:Providing exceptional customer service for travelling passengersProviding expert knowledge and information about the Terminal 1 & 5Airport expert being comfortable and confident in approaching passengersUsing latest mobile technology to help them answer their questions fast Assistant Team Leader, organising breaks for staff Providing general assistance to passengers on the airportAssisting Passengers through airport securityAssisting with passenger transactions through the terminal

Key Responsibility Managing reception duties such as greeting, booking sports and events, answering queries, concerns and complaints of the customers over the phone and face-to-face.Perform security checks of customers entering and leaving the premises, patrolling and monitoring CCTVHandling emergencies and treating minor injuries (providing First Aid), completing relevant forms and updating records of the customers.Merchandise and promote BA products analysing the needs of the customers.Handling cash and other transactions at the counter. Cashing up at the end of the day calculating and checking transactions match the system. Performing administrative tasks to support the business and meet customer requirements.