Pavel Shames Email & Phone Number

Marietta, Ga, Us

United States

Atlanta Metropolitan Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Facilitated and coordinated meetings for all ServiceNow client engagements, including intro capabilities overview meetings, value prop presentations, discovery sessions, and ServiceNow partner management interlocks for joint go-to-market offerings.◆ Served as the ServiceNow admin for US CSG, managing registration for the ServiceNow partner portal and providing guidance on learning paths and certifications for member professional development. ◆ Applied the ServiceNow company report to ensure trained members completed certs and certified members stayed current by taking timely delta exams for new releases.◆ Oversaw the regional interlocks with the ServiceNow partner management team and CGI AEs within US CSG to discuss value propositions and approaches for public sector solution offerings and target accounts.◆ Delivered CoE presentations to the BUs about CGI and the ServiceNow elite partnership and the CoE’s role in providing business development support, including SME engagement for ServiceNow solution assessments, architectural guidance, and helping available resources to expand the ServiceNow footprint with existing and new clients.◆ Supported client RFP responses by gathering and providing global project references and use cases to showcase the ServiceNow capabilities within sectors of the ServiceNow platform.◆ Executed ServiceNow deal registrations for new opportunities and deployment registration management for completed implementations to ensure CGI obtained credit. ◆ Led ServiceNow Partner dashboard management to ensure criteria were met to retain elite partnership status.◆ Orchestrated the planning and execution of ServiceNow event sponsorship discussions.◆ Delivered CRM ServiceNow dashboard reporting on opportunity tracking for US CSG.

Atlanta, Georgia

SELECT ACHIEVEMENTS:------------------------------------------◆ Reviewed contracts for SLA and KPI adherence, making adjustments and modifications based on business needs if needed.◆ Identified and resolved critical supplier performance issues, working with support vendors and internal business units to implement appropriate solutions to help drive business efficiency.◆ Ensured the timely collection of SLA credits if SLAs in the agreements were breached.◆ Engaged with third-party vendors to fortify relations and their representatives to ensure contract provisions were followed to sustain strong business partnerships. ◆ Collaborated with the supply chain team in leading contract negotiations with vendors to ensure contracts fully supported changing business needs and stayed within budget.◆ Audited monthly invoices to ensure contract alignment and modified the billing if needed.◆ Performed financial spend analysis and compared competing vendor quotes to help reduce cost wherever possible.◆ Organized and hosted meetings with the Cricket leadership team to discuss vendor contracts and performance issues, budget planning, and cost-saving opportunities.

Atlanta, Ga

SELECT ACHIEVEMENTS:------------------------------------------◆ Spearheaded the AT&T Convergence Project and assisted in creating PMO and FMO diagrams for work center improvement initiatives and projected cost savings to determine the company benefits of automating and improving current workplace processes.◆ Conducted value stream mapping and root cause analysis, identifying issues and opportunities, forming hypotheses, collecting and analyzing data, and analyzing processes for improvement.◆ Compiled business requirements and ensured they were ready to be converted to technical requirements under time constraints and within company deadlines. ◆ Validated the requirements and deliverables for products and services targeted for process efficiency and cost-saving opportunities. Utilized knowledge and awareness of orchestration and workflow for process improvement across various products and services in the ethernet provisioning space.◆ Supported processes and policies, supplied business rules and procedures, and effectively communicated the contexts in which the rules, methods, and policies were applied.◆ Collaborated with SMEs to analyze the results of testing new automation solutions, evaluated for accuracy and usability, and provided feedback to the project team.

Greater Atlanta Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Supported and managed all phases of service delivery for enterprise business customers.◆ Managed a high volume of sites on large projects for all phases of service delivery and implementation of high-speed AVPN ethernet products for new installs and change orders.◆ Applied knowledge of products and services, utilizing technical proficiencies to scrub received technical documents for accuracy, issuing complex change orders for the customer, and managing system issues by collaborating with IT Support and contributing to resolving those issues.◆ Analyzed daily reports to keep project milestones on track, managed the resolution of fallouts, escalated accordingly for missed dates, and coordinated scheduling with the customer once orders were ready to be implemented.◆ Attended all necessary conference calls with the customers and account teams to review any issues and ensure overall project progress was met based on the expectations set by the customers during the project planning and anticipated completion phase.◆ Served as a point of contact for escalations to provisioning teams, responsible for taking all appropriate actions to ensure the timely delivery of service, and liaison between sales, field engineers, and customers to drive the projects to completion.◆ Exhibited a high level of expertise in using AT&T Systems to extract information and manage projects, including USRP, SOTS, ASE DB, ASOC, ACMS, EFMS, and ICORE, with a heavy emphasis on Microsoft Excel.

SELECT ACHIEVEMENTS:------------------------------------------◆ Updating AT&T tower databases with data necessary for tower modifications and builds to ensure all data is correct and current in order to have accurate documentation to reflect both the drivers for the work being performed and financial obligations based on turfing contract. ◆ Attended market deployment calls to verify data including forecasted vs actualized dates and approved vendors are correct.◆ Process and track internal/external purchase orders in Oracle.◆ Perform monthly true-up analysis on self-perform site acq work and submit to site acq manager for final approval. ◆ Conduct V-lookup and perform audits on missing PO’s for various markets.◆ Updating Daily Tracker for market and monitoring PM tracker to advise PM on POR’s we need and driving sites towards completion with all required PO’s processed.◆ Validating tower work that has been completed and receiving on PO’s for the completed work◆ Responsible for processing all check requests for an entire market to make sure we have necessary permits and work is initiated and completed according to the forecast dates.◆ Collaborating with the market PCs and PM’s in resolving financial over-budget issues on projects to ensure all projects have a sufficient budget.

SELECT ACHIEVEMENTS:------------------------------------------◆ Brand Marketing Representative for Aircell llc., promoting GoGo in-flight internet at Atlanta’s Hartsfield Airport. ◆ Duties consisted of informing passengers of Wi-Fi capability in-flight, explaining how to access the Wi-Fi in-flight, and ultimately selling sessions to achieve company goals and drive the company’s revenue. ◆ Played key role in developing and implementing various marketing strategies such as creating new slogans, putting together scripts for other team members to use when approaching customers. ◆ Gathered customer feedback on desirable pricing plan options to accommodate the needs of both business and leisure travelers. Shared feedback and suggestions with leadership team to assist with future marketing strategies.

SELECT ACHIEVEMENTS:------------------------------------------◆ Assisted in collecting market sales information and performed analysis to identify activity/sales trends. ◆ Responsible for ensuring and tracking the successful implementation of awarded bids. ◆ Generated weekly, monthly and quarterly reports. ◆ Provided analysis and trending of sales data to support business strategy and planning.