Patricia Franco Primera
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Patricia Franco Primera Email & Phone Number

Customer Service, Team Leader and Training Specialist at Freelance
Location: Santa Catarina, Nuevo León, Mexico 7 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Freelance
Role
Customer Service, Team Leader and Training Specialist
Location
Santa Catarina, Nuevo León, Mexico

Who is Patricia Franco Primera? Overview

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Quick answer

Patricia Franco Primera is listed as Customer Service, Team Leader and Training Specialist at Freelance, based in Santa Catarina, Nuevo León, Mexico. AeroLeads shows a matched LinkedIn profile for Patricia Franco Primera.

Patricia Franco Primera previously worked as Private English Tutor at Freelance and Customer Service Team Leader at Dulles Glass. Patricia Franco Primera holds Bachelor Of Psychology, Psychology, 98 from Universidad Juárez Del Estado De Durango.

Profile bio

About Patricia Franco Primera

Team Leader passionate about psychology, learning, teaching, design, creativity and dynamic teams with experience in customer service, logistics and human resource training.

Current workplace

Patricia Franco Primera's current company

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Freelance
Freelance
Customer Service, Team Leader and Training Specialist
7 roles

Patricia Franco Primera work experience

A career timeline built from the work history available for this profile.

Private English Tutor

Current
Freelance

Torreón, Coahuila, Mexico

One-on-one online English lessons, tailored to each learner, with creative and engaging activities.

Jan 2023 - Present

Customer Service Team Leader

Durango, Mexico

  • Led a team of 10 customer service representatives, achieving high-quality resolution of 5 escalated cases per week on average.
  • Conducted assessment, induction, and training for 5 new team members, ensuring seamless onboarding and performance.
  • Implemented Kanban Ticket Workflow optimization, coordinating 30 tickets per shift for efficient resolution.
  • Managed leadership administrative tasks.
  • Improved process standardization via CS guidelines.
  • Updated freight policy alongside management to successfully reduce claim numbers by 25%.
Jan 2022 - Dec 2022

Customer Service Representative

Durango, Mexico

  • Managed shipment and installation of custom glass products nationwide (USA), handling an average of 35 calls/LiveChats daily.
  • Collaborated effectively with other departments, including Shipping and Freight, monitoring deliveries and handling claims.
  • Contributed over 30 articles and guides to the internal Knowledge Base, enhancing team productivity and customer satisfaction.
Jan 2021 - Dec 2021

Human Resources Assistant

Human! Consulting

Torreón, Coahuila, Mexico

Successfully filled 12 job openings: screening, interviews, psychometric evaluation, scheduling, follow-up and documentation.

May 2020 - Aug 2020

Executive English Tutor

Human Asset Complete Training

20 Executive students in 2 private companies: Peñoles Compliance Department and Crowe Accounting group.

Jan 2020 - Jun 2020

English Teacher

  • Designed engaging English classes for students of all ages (8 to 70 years old).
  • Facilitated Conversation Club activities to enhance the speaking skills of 20 students weekly.
  • Developed instructional materials to promote meaningful learning experiences.
  • Implemented innovative teaching methods to cater to diverse learning styles.
Jan 2019 - Sep 2019

Psychologist And Teacher

San Roberto School

Gómez Palacio, Durango, Mexico

50 Individual student sessions, follow-ups, reports and records. 8 Workshops for parents and students.

Mar 2017 - Jul 2018
1 education record

Patricia Franco Primera education

FAQ

Frequently asked questions about Patricia Franco Primera

Quick answers generated from the profile data available on this page.

What company does Patricia Franco Primera work for?

Patricia Franco Primera works for Freelance.

What is Patricia Franco Primera's role at Freelance?

Patricia Franco Primera is listed as Customer Service, Team Leader and Training Specialist at Freelance.

Where is Patricia Franco Primera based?

Patricia Franco Primera is based in Santa Catarina, Nuevo León, Mexico while working with Freelance.

What companies has Patricia Franco Primera worked for?

Patricia Franco Primera has worked for Freelance, Dulles Glass, Human! Consulting, Human Asset Complete Training, and Birmingham Institute.

How can I contact Patricia Franco Primera?

You can use AeroLeads to view verified contact signals for Patricia Franco Primera at Freelance, including work email, phone, and LinkedIn data when available.

What schools did Patricia Franco Primera attend?

Patricia Franco Primera holds Bachelor Of Psychology, Psychology, 98 from Universidad Juárez Del Estado De Durango.

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