Team Leader passionate about psychology, learning, teaching, design, creativity and dynamic teams with experience in customer service, logistics and human resource training.
Freelance
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Private English TutorFreelance Jan 2023 - PresentTorreón, Coahuila, MexicoOne-on-one online English lessons, tailored to each learner, with creative and engaging activities.
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Customer Service Team LeaderDulles Glass Jan 2022 - Dec 2022Durango, Mexico• Led a team of 10 customer service representatives, achieving high-quality resolution of 5 escalated cases per week on average.• Conducted assessment, induction, and training for 5 new team members, ensuring seamless onboarding and performance.• Implemented Kanban Ticket Workflow optimization, coordinating 30 tickets per shift for efficient resolution.• Managed leadership administrative tasks. • Improved process standardization via CS guidelines. • Updated freight policy alongside management to successfully reduce claim numbers by 25%. -
Customer Service RepresentativeDulles Glass Jan 2021 - Dec 2021Durango, Mexico• Managed shipment and installation of custom glass products nationwide (USA), handling an average of 35 calls/LiveChats daily.• Collaborated effectively with other departments, including Shipping and Freight, monitoring deliveries and handling claims.• Contributed over 30 articles and guides to the internal Knowledge Base, enhancing team productivity and customer satisfaction. -
Human Resources AssistantHuman! Consulting May 2020 - Aug 2020Torreón, Coahuila, MexicoSuccessfully filled 12 job openings: screening, interviews, psychometric evaluation, scheduling, follow-up and documentation.
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Executive English TutorHuman Asset Complete Training Jan 2020 - Jun 202020 Executive students in 2 private companies: Peñoles Compliance Department and Crowe Accounting group.
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English TeacherBirmingham Institute Jan 2019 - Sep 2019• Designed engaging English classes for students of all ages (8 to 70 years old).• Facilitated Conversation Club activities to enhance the speaking skills of 20 students weekly.• Developed instructional materials to promote meaningful learning experiences.• Implemented innovative teaching methods to cater to diverse learning styles. -
Psychologist And TeacherSan Roberto School Mar 2017 - Jul 2018Gómez Palacio, Durango, Mexico50 Individual student sessions, follow-ups, reports and records. 8 Workshops for parents and students.
Patricia Franco Primera Education Details
Frequently Asked Questions about Patricia Franco Primera
What company does Patricia Franco Primera work for?
Patricia Franco Primera works for Freelance
What is Patricia Franco Primera's role at the current company?
Patricia Franco Primera's current role is Customer Service, Team Leader and Training Specialist.
What schools did Patricia Franco Primera attend?
Patricia Franco Primera attended Universidad Juárez Del Estado De Durango.
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