One-on-one online English lessons, tailored to each learner, with creative and engaging activities.

• Led a team of 10 customer service representatives, achieving high-quality resolution of 5 escalated cases per week on average.• Conducted assessment, induction, and training for 5 new team members, ensuring seamless onboarding and performance.• Implemented Kanban Ticket Workflow optimization, coordinating 30 tickets per shift for efficient resolution.• Managed leadership administrative tasks. • Improved process standardization via CS guidelines. • Updated freight policy alongside management to successfully reduce claim numbers by 25%.

• Managed shipment and installation of custom glass products nationwide (USA), handling an average of 35 calls/LiveChats daily.• Collaborated effectively with other departments, including Shipping and Freight, monitoring deliveries and handling claims.• Contributed over 30 articles and guides to the internal Knowledge Base, enhancing team productivity and customer satisfaction.

Successfully filled 12 job openings: screening, interviews, psychometric evaluation, scheduling, follow-up and documentation.

20 Executive students in 2 private companies: Peñoles Compliance Department and Crowe Accounting group.

• Designed engaging English classes for students of all ages (8 to 70 years old).• Facilitated Conversation Club activities to enhance the speaking skills of 20 students weekly.• Developed instructional materials to promote meaningful learning experiences.• Implemented innovative teaching methods to cater to diverse learning styles.

50 Individual student sessions, follow-ups, reports and records. 8 Workshops for parents and students.