Psiren Kirk Email & Phone Number

Christchurch, NZ

Christchurch, Canterbury, New Zealand

• Own and lead key large/complex/major customer solutions/RFIs/RFPs in conjunction with relevant Sales lead
• Complete opportunity analysis, solutions design and commercial proposition by working with customers and all relevant Chorus and supplier stakeholders
• Responsibility for closing complex/major customer solutions
• Develop effective and beneficial technical and solutions-focused customer relationships
• Uncover critical business issues
• Complete opportunity analysis with Account Managers and Business Development Managers

Christchurch, Canterbury, New Zealand

• Accountable for ensuring the allocated customer & service experience required is delivered for services from regulatory requirements, contracts, products & solutions to established targets.
• Lead the service experience for allocated customers & participate in customer visits, proactively seeking customer-oriented outcomes
• Accountable for operational input to developing allocated customer account plans as a key member of the virtual team
• Implement customer delivery outcomes through the production of comprehensive technology delivery plans
• Identify and implement revenue growth & cost saving opportunities.
• Ensure the customer’s view of their service experience is at all times held positively and their legitimate expectations are met.

Christchurch

• Ensured the delivery of end-to-end customer experience to defined targets and service levels.
• Delivered value to customers and Chorus through the efficient and effective management of the customer service experience.
• Ensured that Chorus’ customers were informed and in a position to get the most out of their relationship with Chorus.
• Accountable for ensuring customer and service experience required is delivered for services from regulatory requirements, contracts, products and solutions to established targets.
• Led sales and service experience for customers, proactively seeking customer-oriented outcomes.
• Implemented customer delivery outcomes through the production of comprehensive technology delivery plans.

Canterbury & West Coast, New Zealand

• Providing leadership and operational excellence that delivers top customer experience and service levels across business/enterprise provisioning.
• Taking leadership for business provisioning events and issues including projects and complex activities as required.
• Driving improved customer satisfaction across Chorus and its customers whilst understanding the economic investment required for delivery.
• Achieved all SLA and OLA performance standards for supported business/enterprise products.
• Building staff engagement by demonstrating and living effective leadership behaviours.
• Supporting the development and delivery of a clear strategy for Chorus and assisting in managing my team to achieve strategic goals and direction.

Canterbury & West Coast, New Zealand

• Ensured the delivery of end-to-end customer experience to defined targets and service levels.
• Delivered value to customers and Chorus through the efficient and effective management of the customer service experience.
• Ensured that Chorus’ customers were informed and in a position to get the most out of their relationship with Chorus.
• Accountable for ensuring customer and service experience required is delivered for services from regulatory requirements, contracts, products and solutions to established targets.
• Led sales and service experience for customers, proactively seeking customer-oriented outcomes.
• Implemented customer delivery outcomes through the production of comprehensive technology delivery plans.

Canterbury & West Coast, New Zealand

• Provided leadership and operational excellence for Fibre Deployment Initiatives.
• Delivered top customer experience and service levels across provisioning.
• Optimised enhancement of Fibre Ordering System and drove improved customer satisfaction.
• Developed strategic plans to achieve SLAs and OLAs.
• Managed contract deployment with Service Companies.
• Built and maintained a high performing team to deliver excellent customer experience.

Canterbury & West Coast, New Zealand

• Coordinated delivery of customer service requests and resolution of customer issues to meet business and regulatory requirements.
• Provided leadership in continuous improvement, customer relationships, performance evaluation and technical support.
• Coaching team members to enable continued capability development.
• Successfully found the root cause and implemented a fix patch in ICMS which resulted in reduced resource from five to two FTEs.
• Successfully fixed and cleaned up CARS report records and created SOP.
• Lead for Compass BBIP escalations and high care cases, proactively managed all BBIP connections, weekly reporting to stakeholders, successfully handed this case over to offshore support specialist

Canterbury & West Coast, New Zealand

Canterbury & West Coast, New Zealand

• Dealing with Complex New & Move inbound calls from internal departments.
• All Number Portability inquires transfer between providers line and BB.
• Tier 3 Mail box – Right Now System.
• Basic SOD work command and temporary diversion setting up by using SOAP application.
• Voicemail set up system by using COMVERSE application.
• Using ICMS system rescheduling S/O in GS stage, also deactivation S/O with SOD reversal.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Accounting & Communication skills, Business Law, Economic, Marketing and Business Management skills

Bachelor’S Degree, Broadcast Journalism

Bachelors’ degree in Broadcasting with extensive training of media network, TV Presenting skills including journalism, traditional &.